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“Outstanding Service from Bree D at T-Mobile on Union Avenue
I recently visited the T-Mobile store on Union Avenue near McLain in Memphis, TN, before activating a phone I had ordered online. Bree D, the mobile expert, provided truly exceptional service! She assured me that I would receive the deal I signed up for and followed through on her promise. Bree took care of everything—she transferred all my data from my old phone to the new one, added my screen protector and case, and explained everything clearly.
I waited until I received my first bill to leave this review, and sure enough, the charges were exactly as Bree had promised. It's refreshing to meet a consummate professional who takes pride in their work and whose word truly means something.
If you're in the market for a new phone or device, I highly recommend reaching out to Bree D. She’s dependable, knowledgeable, and will go the extra mile to ensure you're taken care of. Bree D is for me, and she’s for you—call her!
- Eddie H”
“For Service Star Shoutout day on Yelp, I would like to give credit where it is due and applaud J.R. and team for being extremely professional and caring. I would definitely recommend this company.”
“When I first walk in the whole staff welcome me in like I was the star of party lol…. Need less to add everyone was polite and friendly, and they was helping each other as a team should… The manager on duty check on all staff that was working with customer and assistant them when need! I got talk into home internet off just asking a question Caury and Chris are the best sale man they are and plus while working with different customers. Rating 10 the whole staff at Perkins is Amazing
Ms Nette”
“Will was absolutely amazing and is a very respectful person... I do encourage that are looking to join T-Mobile anytime soon should go visit him at this location. Thanks Will for everything g”
“Specialist RJ is amazing!!!!! So kind, polite and knowledgeable. He was so helpful and made my experience wonderful. I'd give more than 5 stars if I could. Keep up the great work.”
“After spending over 2 hours on the phone, they canceled my technician appointment saying things were resolved when they were not. I decided to take the problem cable box to this store. Jaylen was amazing! He greeted me with a smile and respect. He gave me a new box and I left feeling much better about Xfinity. I got home, hooked up the new box and everything works great. Thank you Jaylen for your help! You are truly the epitome of great customer service!”
“Worldspice has helped our business with daily operations and were there for us during a time of great need and urgency during network issues and needs of increasing functionality due to covid-19 and remote learning. The support is responsive and in a timely manner. You can trust them to be the experts in network technologies.”
“I love this location. Flethcher was very swift & professional. Timothy he was aight. DayDay She’s cool. I just love my whole Verizon team at this location. Customer Service is A1. They always go over & beyond for my family business needs. Thanks guys!!!! Keep it up!”
“This is the primary T-Mobile location that I use number one. It's in my neighborhood. Is where I purchased my new phones and deal with anything from payments? The questions to upgrades to everything conveniently located within 2 block radius of my home. So therefore that's why I use it pretty good folks in there. They're bilingual so they can deal with all peoples.And you know just your typical t mobile franchise store”
“Xfinity is always the go to service I will be returning my equipment soon because I am moving and won't need service for a while but when I get back up and running xfinity service back I go”
“Phenomenal service all around!! I visited this store back in January 2023 and was helped by Cheston. He's a very nice guy and he answered all of my questions. I was curious about upgrading my current iPhone and he handled it like a pro.I then returned in early March 2023 and was helped by Carlos. Cheston was not there that day but no matter. Carlos helped me with all of my iPhone needs and answered even more questions. He also installed a new tempered glass screen protector and it was done within a few minutes. I highly recommend the GO-TO screen protectors as they are super easy to install. Carlos went above and beyond and I was highly satisfied.I really am very surprised at all the negative reviews. Here's the thing. You have to go in to a cell phone store prepared and ready to ask questions for whatever problems you are having. You cannot go in there and not know what you are there for. When I was there the last two times, other people were very impatient because it's like they really don't know what they are doing there to begin with. You have to be prepared. I went in to get a new iPhone 14 Pro Max, with a tempered glass screen protector and mobile phone insurance. I waited my turn, patiently, and when it was time, I asked questions about anything that was necessary.When you are prepared to do business, then you won't be there very long. Thank you for the help and support, T-Mobile. I will be back. Take care.”
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“I cannot say enough good about Rachel H.! She was so incredibly helpful and made the process of transitioning my phone from AT&T to Verizon so easy! I was able to hang out as I transferred my iPhone info in case there was any issues and she went above and beyond to make sure everything was set up properly before I left the store.”