Verizon offers mobile, 5G home internet, and business services. Customers can visit the store, schedule appointments, or place orders online with options for in-store pickup, free shipping, or same-day delivery. Service experiences vary. Some customers report very quick, easy, and knowledgeable help with trade-ins, upgrades, and technical issues like eSim resets, praising staff for being professional, patient, and confident. However, other experiences include long waits without acknowledgment during busy times and issues with product quality, such as receiving a scratched phone that was reportedly not replaceable.
Keshun Dorian and Christian are the ultimate trio helped me find a very affordable price and nice deal they really deserve a promotion for the effort and time I put in
August 2026
James Hardaway went above and beyond to assist me today, his exceptional customer service will keep me with Verizon for as long as he works for Verizon.. The Poplar and estate store is well staffed and they seem to be well trained. Thanks again James for the amazing customer service you provided today!
August 2026
I had a big request, but James took care of it. He took care of everything and I am so greatful!
