National Car Rental

Car Rental
Hours: National Car Rental at Memphis Airport offers a generally positive experience, characterized by friendly staff and good customer service. Many customers appreciate the ease of reserving cars, especially for Emerald Club members, and the convenience of quickly selecting vehicles, often in under 30 minutes. The staff, particularly individuals like John and Herbert, go out of their way to assist customers, providing exceptional service such as helping to find larger cars or offering cold water on hot days. Small touches like cleaning wipes in each vehicle and straightforward check-in procedures contribute to a pleasant rental experience. However, the facility faces some challenges. The location of the rental counter on the bottom level can be confusing, especially when dropping off cars, which is easier than picking up. Wait times during pick-up are often lengthy, with queues lasting 15-20 minutes despite high membership levels, and limited gates at checkout can add another 10-15 minutes to the process. Staffing shortages and system issues sometimes cause delays, especially when returning cars in the morning or checking out after long trips. Additionally, some customers have experienced issues with vehicle cleanliness and inaccurate check-in of returned cars, leading to delays and occasional refunds. Despite these issues, the friendly attitude of staff and good vehicle selection make many customers loyal to National. Overall, while some operational inefficiencies exist, the helpful staff and positive service experiences make it a preferred choice for frequent renters.

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1. Memphis, Tennessee