Safelite AutoGlass provides auto glass repair and replacement services in the Memphis area, offering both in-shop and mobile options. Customers can leave keys on the dash for mobile service or drop off their cars at the location. The company is known for fast service and a nationwide lifetime warranty on windshield replacements. Many reviews highlight friendly and professional staff, with some customers praising the quick and efficient process, especially when appointments are scheduled smoothly. Additional services such as advanced safety system recalibration and advanced beam wiper blade installation are available, with technicians often installing these during repairs. However, experiences vary. Some customers report issues like scratched glass, incorrect installation, or delays due to unavailable windshields or staff mistakes. One technician was noted to have dropped a windshield, raising safety concerns. Customer service also received mixed reviews; while some staff are described as kind, courteous, and helpful—offering things like a break room for waiting or being accommodating—others experienced unprofessional behavior, such as rude comments or unhelpful attitudes. One reviewer expressed dissatisfaction with front desk staff, citing unprofessional conduct and poor treatment, although they appreciated the care taken with their vehicle and the efforts of other technicians. Overall, Safelite AutoGlass in Memphis is recognized for its quick service, professional technicians, and reliable warranty, but customers emphasize the importance of staff professionalism and quality control to ensure a consistently positive experience.
Safelite replaced my 2022 Mercedes GLS 450 windshield and did an excellent job. Booking was easy through my insurance, and the job was completed in one day. I would use the Safelite on Covington Pike in Memphis again. My technician Spencer was very knowledgeable.
July 2026
Traveling tech from La was exceptional and extremely professional and so was scheduling personnel all deserve recognition.
June 2026
Safelite came to my home to repair my windshield. I had two small rock cracks that he repaired in less than 40 mins. I will definitely use them again.
