This FedEx Office Print & Ship Center, located within a large convention center and hotel property, is frequently used by attendees of conferences and events. Reviews consistently highlight exceptional customer service from the staff, who are described as patient, knowledgeable, professional, cheerful, pleasant, kind, courteous, helpful, and flexible. The team provides incredible service, assisting with a wide range of needs including printing posters, shipping packages and materials, receiving shipments, and purchasing supplies. Staff members go above and beyond, answering questions weeks before an event, helping navigate the large property, and gracefully staying after hours to ensure package delivery. They provide compassionate assistance to disabled guests, even delivering shipping materials to a distant lobby to save a customer a long, difficult walk. The team handles issues like delivery problems with professionalism, contacting distribution centers directly to resolve them. While service rates are noted as higher at this location, the reviews unanimously state that the service itself cannot be beat. The staff receives high praise for making customers feel helped and not like an inconvenience, representing FedEx extremely well.
