Verizon offers a wide range of mobile, 5G home internet, and business services at their Madison store. Customers can conveniently schedule in-store appointments or place orders online, with options for free 2-day shipping, express lockers, and same-day delivery. The store's friendly staff are praised for their efficient and helpful service, resolving issues quickly and guiding customers through upgrades and transfers. While some customers have experienced challenges transitioning to 5G, the overall feedback highlights Verizon's commitment to providing a seamless customer experience, whether visiting the store or utilizing their online services.
One of my phone service lines is with Verizon. I appreciate the helpfulness at all of the stores but yesterday the Rivergate store went above and beyond in customer service. I didn’t have long. They got to me right away. Thank you DC for your knowledge and kindness. Keep Shining!
February 2026
Went back last year and got 2 watches and 2 phones and was given $5000 credit and wife got denied, but when bill came it was in her name but under my SSN and why would I need $5000 dollars credit. So I believe I was ripped of . Salesman name was austin.
August 2025
Had to add my husband to my phone plan, Paul made the whole transaction as seamless and stress free as possible.
