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“This is my nearest Woodcraft store so I’m usually there once or twice a month . I took a Rubio Monocoat class with Bill this week that I had seen advertised in their sale flyer- it was a great information packed class , and Bill was a great instructor- I’d definitely recommend taking his classes - the store is well organized, and staffed with people who know what they’re talking about .”
“After living here for a year, I discovered this store. I needed to have some screens for a few windows made.
Friendly and helpful staff!!!!!
Large selection of what you'd expect at a hardware store plus an extensive garden center and lumber yard.
Did I mention the friendly and helpful staff?”
“The nicest and most helpful men work there. I was stranded with a dead battery on the second hottest day of the year and they all were out in the heat trying to fix my car for me.
It’s so nice to see there are really good hearted people in this world!!”
“Worked with these guys on all of our hardware in a kitchen remodel. Can’t say enough about their service. Pricing was better than anything else I found. Wish I had more reasons to work with them regularly!”
“I have been a Graham lighting customer for over 8 years. I don’t normally post reviews but sometimes the service is so compelling that you must write one. Customer centric service is a dying breed, and it is refreshing when you come across an organization that has sustained a culture of “client first” mentality. Ginger, the owner, has successfully created an environment which makes you feel important as a client. You get the attention, the follow-up, the flexibility, and a small business feel where the vendor goes out of their way to make things work. The business offers an immense selection of beautiful lighting options and design help as part of the process. Me and my wife are picky, but we have been so impressed with the patience, the professionalism, and most of all the “do what it takes” attitude. In this era of disappearing service standards, it’s great to see that the spirit of making customers feel special is still alive. I am very impressed and know that you will be as well.”
“These people are “nuts†about screws, gaskets and such. Much much larger selection than any of the big box stores, they have everything you need to fix IKEA furniture, grills, cars etc. Awesome place for tradesmen to get what they need too.”
“I personally want to thank GLEN, who went the extra mile to service me. Even though curbside stopped at 6pm Glen still assisted with bringing my order out to me to save me a trip from coming into the store. I was not aware that curbside stopped at 6pm, and Glen said hey no problem, I’ll personally bring your items out to you. I was having a rough day but it didn’t end that way. Thank you so much again, glen!”
“An enormous thank you to Jeremy, Josh, Skyler, Jared, and Andre! Lowe’s went above and beyond to take care of a manufacturer product issue. That level of customer service is extremely rare these days in any form of business. Thank you for resolving the issue ?”
“This 5 star goes to Kerry! My mother had several small and specific items to purchase today whiich were located all over the store. Kerry literally helped us locate each item. What would have easily took us an hour to find the items, took 10 minutes. This was so very much appreciated. Thank you Kerry for you exceptional customer service!”
“My wife and I recently needed a window glass repair, which can be difficult to accomplish in a timely fashion with a preexisting home. We’re thankful for the excellent customer service and workmanship provided by Huskey, specifically recognizing the efforts of Lance Hartzell and Jeff Schenk. Thank you so much!”
“Parking for 2 trucks at gate. Columbia police checking street to make shure no parking on it. DO NOT PARK ON STREET! COLUMBIA POLICE WILL TICKET YOU! Gate opens at 6am”
“Wow wow wow. I had a large load and couldn't fit it all in my van. The team helped me to try several ways of getting all my stuff home. I think I was helped voluntarily by 6-7 associates throughout my experience. What a team!”
“I had a bath faucet over 15 years old that leaked bad badly. Went to Ferguson and James Wells went above and beyond in helping me. They did not have the parts I needed but he said he would find it for me. I left the store and two days later he called and located it for me. He gave me the contact information and I placed the order. It came in and fit perfectly. . There was no charge for all the effort Mr Wells did and seemed as happy to help if I ever needed anything else. I’m a customer for life now.”
“They earned 5 stars simply for customer service. Stopped in while in the area for some needed items. Two persons volunteered to help find specific items. One actually said hello, and the person at check out assisted with the transaction pad function. It’s rare to find persons so willing to help but obviously management at this store place a priority on customer service.”
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“Butter’s Ace is a terrific place. The owners Carl and Meagan are wonderful people who are about serving the community. They also give back to other causes. I never knew a hardware store could have such great purpose and receptive staff. It is much more than a hardware store.”