Cell Phone Stores in White House, TN

“I stopped in because my phone charger wasn't connecting very well into my phone. They did a complementary cleaning on my charging port. I was amazed by the kindness and professionalism of this buisness. They went above and beyond, Thank you.”

“I would like to give a personal shout out to NATHAN at the White House, TN., AT&T store. Don’t ask me how, but when I was troubleshooting why my Bluetooth speaker would not work while in my online church meeting, somehow the text size got changed on my phone to the largest it possibly could go. When I tried to shut the phone off, the text was so huge I couldn’t even slide the power button on the screen to “off.“ When I asked Siri to restart my phone, he stated I needed to put in my passcode first. Guess what? The same issue of the number keys being so big that I couldn’t reach any on the left side of the keypad. No matter what I tried, nothing worked.

I called the AT&T White House store and Nathan answered the phone. I asked if he would be able to help with a problem on my iPhone or if I would need to go to a different location. He wanted to know first, what the issue was—and if he could help— he would. When I explained the problem, he told me how to manually press the buttons, so the phone would turn off without having to do anything on the screen. It was a lifesaver and though an easy fix, for me it meant everything!

I have a lot of physical challenges, so the idea of going into town to address this problem was not something I really wanted to do. Was so thankful that Nathan was willing to explain over the phone what I could try instead of insisting I come in first to have him take a look at it.

I feel Nathan showed higher morals than many would in his position and his compassion was also noted. I hope that his supervisor/manager/boss will find a way to reward this young man for doing an amazing job in every area I could think of when it comes to customer service. God bless you, Nathan.”

“Excellent representative! He was very attentive and knowledgeable. I appreciate the great customer service skills and his calm demeanor. Roger is definitely a great employee!”

“To be honest, I had a broken cell phone to find out that the screen no longer works, but I can still hear music in the background. That phone is no longer useful. Also, David walked me through the process, and the phone I paid for was reasonable. It doesn't have to be fancy whatsoever, but it's enough to make calls, shoot videos, etc.”