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“Exceptional service, truly world-class! That’s the level of support I received from the team at the Allen Home Depot.
I don’t usually write customer service reviews, but my recent experience was so outstanding that I felt compelled to share. I faced a challenging order with a major issue from the vendor, but the staff at Allen Home Depot went above and beyond to help me. They provided 110% support and resolved all my issues, ensuring I received the product I needed. This was a top-notch experience, and I’m especially grateful to Brenda, Jessica, and Justin for their unwavering assistance throughout the process.
It’s clear that the entire team at Allen Home Depot shares the same positive, customer-first attitude, making it a place I’ll gladly return to.
A fantastic experience overall!”
“We just went to Elliott’s for Christmas lights and JASON was absolutely awesome. He helped us find everything we need for lights and even more!! We will definitely be back!!”
“Alan Sands was amazing. I looked for 10 minutes on my own. Alan found it Less than 2. Amazing. I love coming to your store the environment and atmosphere makes you a great place.”
11AM - 4PM
2930 Preston Rd #850, Frisco
Hardware Stores
“I'm a newbie, but these were knowledgeable people, They had good advice on tools, projects, and wood choice as well a wide selection of woodworking specialty items. They had a good source of good quality wood and sheet goods, including American and Baltic Birch, as well as various hardwoods. the good stuff, unlike the construction grade ugly plywood at the big box stores. Same goes for hard wood boards; no knot filled, bowed, cupped, and twisted greenwood junk like the big box noodles in the dimensional lumber section there. You get what you pay for so the equipment is definitely on the high end quality and cost-wise (Festool for example). Worth a look”
“This is an excellent place for plumbers and homeowners alike!! It’s nice to talk to folks who really know what they’re talking about. Highly recommend shopping here for your plumbing needs :)”
“I’ve not been in a brick and mortar Northern Tool for a while, because it’s been more convenient to order online.
Northern Tool always has a great online tool selection with great sales and great everyday pricing.
They often carry items I can’t find at other stores, and their “brand” items have proven to be affordable and reliable.
Shipping is fast, and usually free, and they make it easy to purchase what you need.”
“These guys are amazing, finally got what I was looking for, someone to talk with me about what i needed instead of just browsing some chinese dropshipper's site and hoping for the best. They have a customer for life in me and in my company. The quality of the product is MILES above what you can get cheaply on Amazon or Alibaba and the pricing is very competitive!”
“It's Harbor Freight, who doesn't like buying tools and stuff? I always leave with a million little things I didn't think to get, and it's all very inexpensive.”
“I highly recommend taking their classes if you are wanting to get started on woodworking, but don't know where to start. I have taken their basic woodworking and hand tool classes with Howard and both were amazing! I went in not ever using a power tool or hand tool before. As you can imagine, I was nervous and ready to embarrass myself, but Howard never made me feel that way. He took the time to explain everything and guided us the entire time. Classes are small (4-6 people) so you get the individual attention you need. If you look at the cost of the classes and how many hours you spend with a professional woodworker and the supplies they provide, you'll realize what an incredible value it is. This place is a hidden gem!”
“Austin was super helpful finding exactly the plumbing parts I needed PLUS teaching me how to put everything together. For a rookie like myself, I would highly recommend Locke. Thanks!”
“The Hispanic cashier was very welcoming and provided awesome customer service. I’m from Princeton and had to come here due to the young white girl in McKinney treating me like trash.”
“Needed assistance with a horribly stripped screw. Handyman in there named Steve helped me find and buy the right tools, went to the parking lot, and didn’t just tell me what to do but physically helped me with my problem. You do not get that kind of service from the big box stores, and it’s the reason why I continue to use Ace and a reason why I’ve given two difference Ace Hardware stores 5-stars.
They know what they’re doing and they are incredibly helpful.”
“This review is about Riley and Derek from the Wylie TX store.
I was looking for a riding lawn mower. I know I wanted good quality and a good price. Riley was extremely patient with me, he took the time to explain the different riding lawn mowers they carry, but I cannot tell you how many times he was about to ring the price and I changed my mind as to which tractor I wanted. He was very, very, very patient with me. He helped me with the credit application, he did all the work and not once became impatient with me.
My next dilemma was how to get the tractor from point A to point B. I KNOW they could have loaded the tractor to my truck, but the problem was HOW I was going to unload it without destroying the tractor or killing myself. So Riley and Derek put their thoughts together and Derek was so kind that he delivered the tractor on his truck to my house the next day. Derek took the time to show me how the tractor worked, he made me ride the tractor so I could become familiarized with the machine, and he answered all my questions.
This purchase could not have happened without Riley and Derek. It just shows you THEIR dedication, teamwork, awesome customer service, and most importantly, DEDICATION and LOYALTY to their employer (Tractor Supply Company), by going out of their way to help a client and make a sale.
Winners find a solution to every problem, losers find a problem to every solution.
This team is a winner, they find a solution to every problem!!!!!
Thank you Riley, thank you Derek.”
“Marti Jo Stanley in Kitchen and Bath was FANTASTIC to work with! She assisted us with appliance purchases for my son's first home and took the BEST care. She was knowledgeable, friendly, attentive and didn't let us walk out without making sure we had everything we needed in order to avoid returning for missing parts, etc. HIGHLY recommend Marti Jo! :)”
“Little tight backing into unloading area. No dock , they put a pallet jack in your trailer and pull skids to the rear of trailer so forklift can take off the pallets. Nice folks. Takes about an hr - hr and half to unload 20+ skids. I delivery to this location from NC often and never had any issues. Keep up the great job !!!”
“By far my best home depot experience ever. Stopped here for few items I needed and had to ask for an associate's help. Shout out to James, front end supervisor for the help today. He went above and beyond to get the items I needed, polite through out the interaction, patient and assisted me. Wish people were half courteous as James, made my day and thank James for me.”
“I don’t know maybe it’s just because I’m familiar with Home Depot, but they always seem to be well stocked and have most of everything you need. I just wish I could remember everything I need every time I show up cause I feel like I always forget something and then I have to come back. The prices are fair and they have a military discount so it’s not to like?”
“Today I walked into Lowes and ran into Brian. I was looking for a few items for some outside work. He actually cared about my needs for what I needed. He helped me find everything I needed. I also had some questions regarding flooring and he qalked me over to the flooring department and walked me through everything I needed as a DIY customer. I highly recommend Brian for everything you need at Lowe's because we walked all over the store. Its hard to find good help but I'm glad I found Brian. Very knowledgeable and understanding to what I was looking for and I will be back and I hope he is there. 5 Stars for Brian and the Young lady at the customer service for helping me have an amazing experience.”
“This boutique hardware store has everything you can imagine in decorative hardware for your home and even jewelry to wear! They love working with remodelers, home builders, from a bath redo to a 15,000 square foot home. Stop in and say hey, tell them the Fat Rat sent you!”
“Probably the best store for general home improvement. Not always the cleanest, but usually the best prices for non-surplus goods. Great return policy, staff has been very attentive the last few months. Wish they would stock appliances instead of delivering them. I would buy if I didn't have to wait and schedule a time. Update: I really like their return policy. It's much more project oriented than that of their major big box competitor in the DFW area. Staff is overall helpful during the last few months or so. I did talk to one employee in the electrical dept at 2220 n coit rd richardson tx about 10 am today 3/20/2026 who was helpful, but not what I would consider friendly. This is one of the cleaner HD stores I visit. I wish all of the stores had similar layout. Some things are difficult to find and I have to use my phone to locate.”
“I love to go to this place . I found Chase the customer service rep by the return department to be the best in service !I give him 5/5 . He is a gem for this Home Depot branch . Always pleasant and very helpful .”
“Great tech people. Best assortment of screws in town. If you need hardware. This is the place.
So i guess what i am saying is...
If you need a good screw, Ace is the place...”
“Took my mower in for an oil change. The helpful guy said, is that all you need? Yes, and he took it back and changed the oil while I waited. 10 minutes at most. Great service!”
“Has a wide selection of home improvement products and a variety of tools, appliances, and building materials, is well-organized and easy to navigate, helpfulness of the staff, and the convenience of in-store shopping options.”
“Professional and friendly staff focused on customer service. Highly recommend contacting them for your hardware when you start your next home renovation or even if simply updating hardware on a door, sink, or shower.”
“Seems like I am in this store every week. Their garden center is extensive. Hardware selection is complete. Pricing is competitive. It is also only a few blocks from our home..”
“Last week James Marshall went above and beyond, and provided me service on top of service.I have shopped at lots of different Home Depot stores and never had someone make such an effort to help me with multiple needs. I will alway come back to this Home Depot from here on out. Thanks again James! Mark D.”
“Shakeiya is very kind and funny, we came in to get a stud finder and screws and ended up at the self checkout laughing and exchanging stories with her. From our short interaction with her I just knew I had to leave her a good review and let everyone know she made our experience more comfortable and enjoyable all around.”
“The materials feel high-quality and durable.The staff member, Brian, was incredibly helpful and went out of he’s way to help me find the right sizeThe store was clean, well-organized”
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“I am writing to highly commend Kevin in the Paint Department. Every time I visit this Lowe's, I specifically check the schedule or ask the front desk if Kevin is working because his expertise is unmatched. He is incredibly knowledgeable about the products, but more importantly, he is patient and takes the time to truly understand my vision. Unlike many retail experiences, he is never dismissive; he listens, offers valuable professional opinions, and ensures I leave with exactly what I need. He is the primary reason I choose this location over competitors.”