Metro by T-Mobile offers prepaid plans and phones from brands like Apple and Samsung. The staff receives mixed reviews, with some customers finding them wonderful, friendly, helpful, kind, and polite, leading to excellent service. However, other experiences note difficulties, such as an inability to answer phone questions or perform certain requested tasks simultaneously. A processing fee for bill payments is mentioned. Overall, experiences with customer service vary significantly at this location.
Amazing service from CADE at Georgia st in Amarillo Went above and beyond Thanks CADE
January 2024
I don't understand why none of these stores won't answer their phones. I have a question but can't get anyone on the phone. That's bad customer service.
July 2023
Sometimes you go there and there's things you imagine to do and they can't do it, their loss may be my loss, I was simply trying to pay early and change my plan but they can't do both at the same time, I hope I have the money I had when the time comes.
