Sparklight provides internet service to residential and business customers. Reviews from users present a mixed experience regarding its reliability. Several customers report positive experiences, describing the internet service as great, amazing, and perfect. They highlight very good connection, high speeds, and no outages during storms, with reliable service and friendly staff. For those who work from home and stream, the service has been important and satisfactory, with technicians providing prompt setup.
However, other users report significant problems, citing a terrible amount of down time almost daily, particularly during nighttime hours. One customer switched providers after 17 years, stating Sparklight had too much down time and was not capable of consistent uptime, especially at night, especially when compared to other available services. Another user noted service loss only during electricity outages. Overall, experiences with Sparklight vary between highly reliable connectivity and frequent interruptions.
Our tech, Sylver Hernandez, was punctual and very professional. He called before to let us know he would be here in an hour, he was right on time. He took care of the problem quickly and we have our service back on. Very happy with the service we received.
January 2026
Billing doesn’t always come. Down to only one tv with access.
March 2024
Granted I've only had it for just about a month. I must say that so far I am very pleased with the service.
