American Eagle & Aerie Store in Austin provides a well staffed and very organized shopping experience. The customer service is often described as superb, amazing, kind, and helpful, with associates frequently going above and beyond to find items from the back. The store offers expertly crafted, high quality jeans and clothes made to fit everyone's lives. While most employees are noted for being quick to help, some reviews mention that younger staff can sometimes seem rude and uncommunicative. Overall, the positive experiences with helpful associates leave many customers planning to return.
I hadnt been into an American Eagle in YEARS but one of my friends told me Aerie had great elevated basics, so i checked it out. Staff was super friendly and helpful and everything that I tried on was SO flattering. I only grabbed 3 tank tops but I will 100% be going back!
January 2025
The customer service here is superb! I buy a lot from Aerie and I will continue to do so after the experience at the store here.The cashier (a young lady) was very helpful.
December 2024
Work for RB Santa Monica and sadly wasn’t able to find any RB collab jackets anywhere in socal so while visiting my dad in Austin we thankfully gave this store a shot and the associates were AMAZING grabbing me the collab merch from the back! Made my Christmas! So sweet in this store!
