American Eagle & Aerie Store in Austin provides a well staffed and very organized shopping experience. The customer service is often described as superb, amazing, kind, and helpful, with associates frequently going above and beyond to find items from the back. The store offers expertly crafted, high quality jeans and clothes made to fit everyone's lives. While most employees are noted for being quick to help, some reviews mention that younger staff can sometimes seem rude and uncommunicative. Overall, the positive experiences with helpful associates leave many customers planning to return.
The staff that works at AE are not very nice, I went two separate days trying to given them the benefit of a doubt but they were very rude on BOTH days. Something needs to be done about the attitude please!! I just want to buy some jeans
August 2026
I had an incredible experience here!! This sweet employee, Nora, helped me so much! She even went over to American eagle to help me even though she is an Aerie employee. I absolutely recommend this location🤍🤍
December 2025
I love this store such kind and helpful employees!!!
