Amplify Credit Union is highly praised for its excellent customer service and friendly staff. Customers appreciate the efficiency and professionalism of the team, who are always welcoming and helpful. Several reviews highlight the staff's willingness to go above and beyond, such as reaching out to resolve issues with deposits and assisting with account changes. Members have expressed satisfaction with services like opening accounts, obtaining auto loans, and getting new ATM cards, often describing the process as clear and straightforward. The branch environment is described as more convenient and cordial than larger institutions. Members also value the branch's reopening, which enhanced accessibility and a welcoming atmosphere. While website transactions generally work well, some customers are frustrated with delays in accessing their funds due to pending deposit holds, especially around the start of the month. Overall, Amplify Credit Union is viewed as a helpful, reliable institution with a focus on improving customer experience.
Dealing with a mortgage company can be a mixed bag but I want to shout out the team at Amplify specifically Autumn Moore. She makes things so much more human and humane, along with her coworkers, Tabitha Criselda and Amy. Thank you all for everything very grateful to have you as a resource!
June 2025
Great bank great customer service everyone was very friendly and Adrian, it's the best
February 2025
i love their staff they all are so helpful ….deserves more than 5 ⭐️
