BBQ Outfitters is a business known for its friendly and knowledgeable staff, making customers feel welcome and well-informed. Customers appreciate the attentive service, especially from staff members like Justin and Harvey, who take the time to answer questions, offer insights, and assist with choosing the right grill. The store offers a good selection of grills, including popular brands such as Napoleon and pellet grills, often at competitive prices. Customers value the personalized help, including measurements and custom installation support, which ensures their outdoor cooking setups fit perfectly. Although some experienced delays in receiving equipment due to manufacturer issues, staff members kept customers informed and prioritized their needs. The installers are friendly and experienced, ensuring smooth setup. Overall, BBQ Outfitters is recommended for those looking to buy a grill or outdoor cooking equipment, thanks to its excellent customer service, knowledgeable staff, and dedication to putting customers first.
Outstanding customer service - thank you Justin Jones for assisting me.
June 2024
Just purchased a new Napoleon grill here. Justin the sales rep was knowledgeable about the 3 grills I had researched and helped me make my decision. I can’t wait to start grilling!
June 2024
Harvey was great! Everyone there was very friendly and informative. Harvey was very good answering questions and getting the grill inro the truck.
