JD Sports at Barton Creek Square is one of the best shoe stores in Austin, offering the latest running shoes, basketball sneakers, casual shoes, and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, and Champion. They provide a variety of products for men, women, and kids, including shoes, clothing, and accessories. Customers report outstanding and fantastic service, with staff members frequently going above and beyond. Reviews highlight exceptional customer service where employees are very kind, polite, helpful, professional, friendly, and genuinely caring. Staff have been commended for helping with exchanges and replacements, even without a receipt and for items purchased at other locations, ensuring customers leave happy and well-taken care of. Workers are described as a great help, an invaluable asset, and impressive in their ability to manage multiple tasks while maintaining excellent service. This commitment to top-notch customer service fosters long-lasting relationships, making it a highly recommended store for all active footwear needs.
The store manager (I'm sorry I forgot your name) and Ruben were very kind. At first my wife didn't find her size that she wanted but Ruben went out of his way to make my wife's experience at this location amazing. Thank you for showing us visitors love.
March 2025
Given a 1 star since I was accused by the manager Chandler of stealing and when I took everything out of my pockets and showed him didn’t even give me an apology.
February 2025
Unhelpful staff. They lost an easy sale from being forgetful/apathetic today
