JD Sports at Barton Creek Square is one of the best shoe stores in Austin, offering the latest running shoes, basketball sneakers, casual shoes, and athletic gear from brands like Nike, Jordan, adidas, Under Armour, Puma, and Champion. They provide a variety of products for men, women, and kids, including shoes, clothing, and accessories. Customers report outstanding and fantastic service, with staff members frequently going above and beyond. Reviews highlight exceptional customer service where employees are very kind, polite, helpful, professional, friendly, and genuinely caring. Staff have been commended for helping with exchanges and replacements, even without a receipt and for items purchased at other locations, ensuring customers leave happy and well-taken care of. Workers are described as a great help, an invaluable asset, and impressive in their ability to manage multiple tasks while maintaining excellent service. This commitment to top-notch customer service fosters long-lasting relationships, making it a highly recommended store for all active footwear needs.
Cherice Harris, the Sales Floor Manager, went absolutely above and beyond for us! We spent almost three hours in the store, and after about an hour, we had the pleasure of meeting Cherice. From that moment on, she completely changed our experience from just “so-so” to absolutely AMAZING!
August 2026
Worst customer service ever they never gave me a couple pair of shoes I asked for on a Sunday smh Go some where else instead!!!!
July 2026
Chai thank you so much for your help Me and my family will come again and again cause your great customer service
