H-E-B Pharmacy has consistently been ranked the #1 supermarket pharmacy in customer satisfaction by J.D. Power for the past 3 years. Located at 7301 N FM 620 in Austin, the pharmacy is known for its kind and friendly staff who prioritize the health and safety of Texans. They offer a wide range of routine immunizations, including the COVID-19 vaccine, and are praised for their exceptional service, concern, and consistency. Customers describe the pharmacists and technicians at the Four Points location as patient, pleasant, and helpful, creating a positive and welcoming environment. The staff, including the exceptional employee Mark, are commended for their compassion and dedication to ensuring a great experience. While the service is generally praised, there have been a few instances where the staff could have provided more information and assistance, such as regarding payment options. However, the pharmacy is still highly regarded for its overall excellent customer service and care for the community.
The folks here are always so nice and accommodating.
May 2026
Lifesavers. Have a sick 6 month old and right at closing time they overcame all the insurance problems and typos and got my infant the medication he needed. Big shout out to Lisa, Richard and Mark. 🙏🏻❤
November 2025
Love this pharmacy always so helpful especially Mark. Great job
