HOPE Family Thrift Store is a part of the Austin Disaster Relief Network, serving disaster survivors in central Texas. During disasters, survivors receive free clothing, shoes, and other needed items. The store also offers the general public great prices on quality used merchandise, including furniture, housewares, linens, clothing, shoes, books, toys, and small appliances. Shoppers describe it as a great place to find a huge selection of clothes, with many finding neat things like decor and furniture. The store has a wonderful atmosphere, playing Christian music and offering a department store vibe with thrift store prices. Customers have found beautiful furniture for low prices and praise the unmatched clothing selection, noting items are not worn out and have lots of life left. The staff is consistently described as extremely friendly, helpful, and engaging, creating a genuine experience. A new eclectic selection of items, vintage or new, can be found on the shelves every week.