Mercedes-Benz of Austin has been serving drivers in the Austin area for 50 years, offering a premium selection of luxury cars. Known for its commitment to customer satisfaction, the dealership prides itself on a well-trained workforce that creates a welcoming atmosphere. Many customers appreciate the exceptional service provided by staff members like CJ Hodgson, who is recognized for his professionalism and dedication to customer care. Numerous reviews highlight the knowledgeable team and consistent communication throughout the vehicle maintenance process. While many customers report positive experiences, including smooth sales transactions and reliable service, there are some concerns regarding recent sales experiences. Some customers have faced disappointing interactions and high markup fees, leading them to seek alternatives. Despite these issues, the service department continues to receive praise, particularly for advisors like Kleber, who is noted for his respectful and timely service. Overall, Mercedes-Benz of Austin is a dealership that many customers trust for their vehicle needs, valuing the combination of luxury vehicles and dedicated service. While there are mixed feelings about the sales process, the service team maintains a strong reputation for quality and reliability.
Sales staff exuded confidence. The service dept. is the heart beat of the company. Peace, Tim
September 2024
I purchased a 2025 Mercedes GLC 350. My sales consultant, Jed was fabulous. He was professional and really helpful in leading me to the right choice and getting the purchase completed. All staff were friendly and helpful as well. Thanks MB of Austin! Very excited about my new car!
September 2024
I have taken my cars to MBA for years. I remain pleased by the level of service I receive, and the fact that my car always runs well. My service guru, C.J. is a trusted ally, and I find working with him very rewarding.
