Mercedes-Benz of Austin has built a strong reputation over its 50 years of service in the Austin area, including Lakeway, Lake Travis, Georgetown, Round Rock, and Cedar Park. It offers a wide selection of luxury Mercedes-Benz vehicles, making it one of the largest suppliers in the Austin Hill Country. The dealership emphasizes a friendly, laid-back atmosphere created by a well-trained staff committed to putting customers first. Customers appreciate the knowledgeable and professional team, especially representatives like CJ Hodgson, who consistently goes above and beyond to ensure a positive experience. Many reviews highlight the high level of service, with consistent communication and reliable maintenance, making vehicle care straightforward and trustworthy. Long-term clients often praise the team’s dedication, noting how team members work hard to find solutions and make purchases smooth and enjoyable. The team’s professionalism and teamwork turn potentially stressful situations into pleasant experiences, particularly during vehicle replacements or repairs. Customers also commend specific staff members for their excellent service, especially in vehicle maintenance and communication. However, some recent experiences with car purchasing have been less positive, citing dissatisfaction with prices and treatment compared to other dealerships. Despite this, the service department, with advisors like Kleber, consistently receives praise for timely and respectful service. Overall, Mercedes-Benz of Austin is viewed as a dealership that offers quality vehicles, dedicated service, and a customer-focused environment.
