Metro by T-Mobile at Slaughter and Brant is praised for its friendly and helpful staff. Daniela provided exceptional service, making customers feel comfortable and showing great patience, especially with disabled individuals. Her dedication and welcoming attitude stood out to many. Customers also appreciated Heidi, who offered friendly and fast service, helping them choose the right phone and ensuring satisfaction. Jasmine was recognized for her kindness and helpfulness in adjusting phone settings. Overall, the store is known for its attentive staff who aim to provide complete customer service. However, some customers expressed dissatisfaction with signal quality, noting a decline since moving to Austin from other locations. Despite mixed feelings about service quality, the store's staff and customer care are highly recommended.
I've got mixed feelings. I have been with them for years. Moved from NM where signal was impeccable and come to Austin to such bad signal. Just ready to cancel my line with them
September 2023
I went in to switch my service and was so glad I got Heidi as my sales person! I wanted to get an android phone but she sold me on the iPhone 11 and I couldn’t be happier! Friendly fast help in store Heidi is amazing!
September 2023
I went in to switch my service and was so glad I got Heidi as my sales person! I wanted to get an android phone but she sold me on the iPhone 11 and I couldn’t be happier! Friendly fast help in store Heidi is amazing!
