Metro by T-Mobile at 500 W William Cannon Dr Ste 428 offers unbeatable prepaid plans and 5G phones from top brands. The friendly staff, including Zamah, Ellys, Yanet (the store manager), and Miguel Hernández, provide excellent customer service and go the extra mile to assist customers. Customers praise the team's patience and accommodating nature, even when dealing with rude or exasperated clients. The staff is described as helpful, kind, and honest, always providing the best deals and saving customers time and money. One customer was particularly impressed with Rhonda's service, stating that she solved their problem in just 5 minutes, which they couldn't do in 3 days. Overall, this Metro by T-Mobile location is highly recommended for its outstanding service and hardworking, professional team. Customers can expect a pleasant experience whether they're upgrading their plan, swapping data, or resolving issues with their phones. The store's 5-star reviews highlight its commitment to customer satisfaction.
Naveet was super sweet when I came in he was taking care of 3 people at once. He helped me transfer over from T-Mobile he was really helpful and great at multitasking! I will come see him for all my needs now (:
January 2026
I normally don't have the patience with certain errands and switching service is one of those. Abrar helped make the switch easy and helped me get exactly what I wanted while also getting a new phone AND saving money long term. Sorry for the late post Abrar!
September 2025
Thanks Mellissa for not hanging up on me and actually talking to me about my questions on the phone other locations hung up on me because I knew English
