Palms Car Wash offers a mixed experience for customers. While some appreciate the efficiency and cleanliness of the facility, noting that the equipment is fairly new and works well, others have reported issues with service quality, such as incomplete pre-soaking of vehicles. The self-serve bays at some locations may not be operational, and larger vehicles like crew cab Duallys may not fit in the drive-thru. Additionally, vacuums are now pay-only, costing $1.25 for 3 minutes. Customers have experienced inconsistency with operating hours, as the car wash may close earlier than advertised. Overall, it has a loyal customer base due to its long-standing employees and decent service.
