Petco in Austin is a store that offers a wide range of pet products and services, focusing on improving the lives of pets and their owners. Customers appreciate the helpful and friendly staff, especially mentioning a manager who is always busy organizing and assisting customers, and who shows genuine kindness, even helping with unexpected situations like rescuing a lost dog. The store has been well-maintained recently, with a clean, organized appearance, and a friendly environment where pets like dogs and fish are well cared for. Customers often find the employees to be helpful and nice, though some feel that more knowledgeable staff about fish and aquarium care would improve their experience. The store provides services like grooming, pet adoption, and vaccination clinics, and offers a good selection of brand-name pet food and supplies at competitive prices. While the store looks a little cluttered and the bathrooms are sometimes not clean, overall, the store is praised for its helpful employees and good pet care. Customers who shop there regularly notice the store's improvements and appreciate the staff’s dedication, especially in caring for fish, rodents, and reptiles, and in assisting with pet rescue situations. Petco Austin is viewed as a friendly, caring place that strives to meet the needs of pets and pet owners alike.
It was very nice that an employee said hello,and asked if he could gelp us. We were there to pick up something ordered online. Could not have a better experience Thank you
January 2026
Kind and personable staff. Used to work at a Petco myself, very clean, well stocked and faced store. Love coming here
January 2026
Very friendly staff, good stock of needed products, on the small side but easy to navigate because of that. Ideal neighborhood pet supply store.
