Reformation
Women's ClothingHours:
11621 Rock Rose Ave Suite X6.116, Austin TX 78758 Hours
About Reformation
Reformation, a clothing brand known for its quality and sustainable practices, offers a unique shopping experience. The store's display, featuring racks of 0-4 size clothing, may not feel inclusive for all customers. However, the brand's commitment to transparency about its sustainability efforts is a bonus. The dressing room concept, with a two-way wardrobe, allows customers to easily try on different sizes and colors. While the staff may sometimes seem slightly laid-back or confused, they are generally polite and helpful, as evidenced by positive reviews of customer service. Customers praise the store's staff, particularly a helpful employee named Ray, who is described as kind, friendly, and professional. Customers feel valued and comfortable, even during busy times. The staff's knowledge and accommodating nature have been highlighted, with one customer praising their ability to help find the perfect outfit in a short time frame. Overall, Reformation provides a quality clothing selection, with customers appreciating the brand's focus on sustainability and the unique shopping experience, despite some potential issues with inclusivity and staff interactions.
Most Recent Reviews
March 2026
I really enjoyed my time shopping at this Reformation location! All of the sales associates were incredibly sweet and helpful throughout my visit. I’ll definitely be back!
January 2026
I came in trying to exchange some jeans and had some issues. Sara and Tia were so kind, patient, and helpful during this process. Amazing customer service, everyone is very nice and willing to help.
June 2025
I loved my experience here, it was my first time shopping in person at Ref and the girls who helped me were so kind! The fitting rooms are like shopping online but getting instant delivery, which made the experience so special, plus you don’t have to leave the room to get more sizes
More Comments(15)
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