About Residence Inn by Marriott Austin Downtown/Convention Center
The Residence Inn by Marriott Austin Downtown/Convention Center is a hotel that consistently provides excellent customer service and a comfortable stay for its guests. The staff, particularly the front desk team, are praised for their friendliness, professionalism, and attentiveness.
Guests highlight the warm welcome they receive, with the front desk staff going above and beyond to ensure a smooth and enjoyable experience. From providing helpful information about the hotel's amenities to offering special touches like birthday discounts and Starbucks vouchers, the staff are described as truly caring and dedicated to making guests feel at home.
The hotel's cleanliness, efficient breakfast service, and well-maintained facilities are also noted as strengths, contributing to an overall positive stay. Guests appreciate the consistency of the hotel's high standards, with each visit being consistently identical in terms of quality and service.
Overall, the Residence Inn by Marriott Austin Downtown/Convention Center is praised for its exceptional customer service, well-appointed accommodations, and attention to detail, making it a standout choice for travelers visiting the area.
Oly at the front desk was fantastic! The breakfast was really good. All of the staff were great!
September 2026
Oly, Barbra and Debanie are awesome- throughout our stay. Took excellent care of us from check in to checkout. Very exceptional customer service and helpful. Wish all hotels had this type of experience- thank you ladies for everything!
September 2026
Residence Inn. Not just a room, it’s a residence 😄
Comfortable accommodation with excellent breakfast.
Neat and tidy with all amenities one can think of.
