Stonegate Pharmacy is committed to providing personalized and high-quality care to its patients. The team emphasizes treating each individual with respect and dedication, combining traditional values with innovative approaches. The staff, including pharmacists and representatives, are known for being helpful and knowledgeable, always willing to answer questions and offer guidance. Customers appreciate the professionalism and respectful communication from staff members, who go above and beyond to ensure patients understand their medications and care instructions. However, some customers find it challenging to reach staff quickly. It often takes several days to get a response via text or phone, especially if the matter is not urgent. The process of contacting the pharmacy can be slow, with messages sometimes taking a week or more to be addressed. Despite these delays, once in contact, staff members like Armando and Pedro are praised for their helpfulness and detailed answers. The pharmacy’s prices are considered better than competitors, and the packaging of medications is noted to be in great condition. Overall, customers value the caring attitude and expertise of the staff, with many expressing satisfaction with the service provided. Improvements in response times and quicker communication would enhance the experience further, but the dedication to personalized care remains evident. Stonegate Pharmacy’s focus on individual attention and respectful service makes it a trusted choice for many patients seeking healthcare needs.
There has been a problem having my prescription filled. Stephanie from Stonegate Pharmacy did call me regarding my texts about the delays, and we are working on a solution. She was thorough in her explanation of what happened, so hopefully, we move forward at this point.
March 2025
Augustine was extremely helpful when I called to get assistance with a billing issue. I appreciate her help.
January 2025
Stonegate is very busy, and it is often hard to talk to a live person. They also text, which can be helpful.
