The UPS Store #5032 in Austin provides a wide range of services, including packing, shipping, printing, document finishing, notary, shredding, and faxing. As a locally owned business, it aims to help customers with their mailing and shipping needs at the corner of RR 620 and Great Oaks Dr in Boardwalk at Brushy Creek. Many customers appreciate the cleanliness of the store and the helpfulness of the staff. However, some reviews mention instances of rude behavior from customers directed at the staff, who consistently demonstrate patience and professionalism. Despite the challenges, employees are noted for their reliability and willingness to assist without making customers use self-service options. There are suggestions for management to ensure staff are well-compensated and treated better, as some employees appear unhappy. A few customers have also experienced a lack of warmth in interactions, with requests for a more friendly and understanding approach. Overall, while The UPS Store offers essential services and maintains a clean environment, enhancing customer service interactions could improve the overall experience.
I live in a rural area in East Texas so whenever I’m in Austin, I use this facility for my returns. I appreciate the cleanliness of the store the friendliness of the associates
May 2025
Friendly and helpful staff, good pricing, convenient location
April 2025
The staff are very knowledgeable, friendly and helpful.
