United States Postal Service
USPS,
Post OfficesHours:
3903 S Congress Ave, Austin TX 78704 Hours
About United States Postal Service
The United States Postal Service on South Congress Avenue is highly regarded for its excellent customer service and well-maintained facility. Customers appreciate the kindness, helpfulness, and professionalism of the staff, with many noting that staff members are thorough, quick, and respectful. The employees go above and beyond, even searching for packages when needed, and make the process easy for those unfamiliar with postal procedures. The location offers convenient parking, a clean and thoughtfully designed environment, and a wide range of products such as stamps, envelopes, greeting cards, boxes, packing materials, and PO boxes. The facility is compliant with accessibility standards and well-maintained, making it a comfortable place for customers to visit. Many reviews highlight the positive experiences, with some calling the service as good as or better than other locations. Overall, the USPS on South Congress Avenue is recognized for its friendly staff, efficient service, and a variety of products that meet customer needs.
Most Recent Reviews
August 2025
Good customer service but very long lines consistently.
August 2025
The QR code scanner at the kiosk isn't always available, and the lines at the desk sometimes take a while depending on how many people are working. The employees here are very nice, though.
July 2025
Every time I’ve come here the people working are so kind and helpful
I personally have never had to wait long
On a Friday evening, right before closing an employee spent time searching for a package that wasn’t able to be delivered to me, really appreciated their thoughtfulness!
More Comments(196)
Nearest USPS Stores
- Austin, Texas
