United States Postal Service
USPS,
Post OfficesHours:
1822 W Braker Ln, Austin TX 78758 Hours
About United States Postal Service
The United States Postal Service location at 1822 W Braker Ln is a busy, essential facility serving the community with reliable mail and package delivery, including walk-in passport services. It handles a large volume of mail, processing 47 percent of the world's mail, with over 30,000 retail locations nationwide. Despite long lines and staffing shortages, the staff at this location are dedicated and work hard to assist customers. Several reviews highlight their professionalism and patience, especially when dealing with difficult situations or impatient customers. The staff is appreciated for their good attitude and knowledge, often going above and beyond to help. Customers have noted improvements over the past few years, with better responsiveness to issues and a caring attitude from employees. Delivery services are generally reliable, although some mention concerns about undelivered packages and the need for delivery photo confirmation. The location is recognized for its helpful employees and fair shipping prices, making it a valued community resource despite the occasional wait. Overall, the staff’s efforts and the office’s ongoing improvements have made it a more positive experience for regular users.
Most Recent Reviews
August 2025
I booked an appointment online for passport. The only available spot was at 8am on a Saturday, but the post office ooens until 8:30am! Waited and waited just to see rude staff coming out of the door not to attend you but to pick up their coffee! Thye ARE the worst!
August 2025
This is how our mail is being delivered after they changed the route of our driver for the past 5 years. Just dump a $1000 worth of merchandise over the fence after the business is closed so it's sits out overnight, that's always a good idea.
August 2025
They let you schedule appointments as early as 8:00 AM but no one gets here for them until 8:30 AM.
Edit: it's 8:40 now still no one has been helped
Edit: 8:55 now and they just took the first person.
More Comments(291)
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