Verizon
Verizon,
Mobile Phone Accessories,
Cell Phone StoresHours:
166 Hargraves Dr Ste E500, Austin TX 78737 Hours
About Verizon
Verizon provides reliable and efficient service at its locations. Customers often experience short wait times, with many being in and out within minutes. Staff members are described as knowledgeable, professional, courteous, and patient, consistently helping customers with their needs and answering all questions. Several reviews highlight the staff's ability to resolve complex issues, such as device activation problems or iPhone-related concerns, with dedication and persistence. The employees are also praised for their honesty, not pressuring customers to buy unnecessary services or upgrades, and for their ability to make the process smooth and simple. Whether adding a new line or upgrading to a new iPhone, customers appreciate the helpful and attentive service that makes their experience pleasant. Overall, Verizon staff are seen as competent and caring professionals who go the extra mile to ensure customer satisfaction, making each visit productive and positive.
Most Recent Reviews
June 2026
I had a great experience with Samantha at Russell Cellular. It was the most seamless phone upgrade process I’ve ever had. I would definitely recommend going!
May 2026
Samantha was g very helpful with teaching me how to use my new phone! Highly recommend this store the staff is wonderful.
March 2026
Appreciate Samantha Fisher for her patience and follow-through in getting everything resolved.
More Comments(56)
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