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“Everytime i come into this store, they never fail to suprise me With amazing deals and discounts. The service here is 10/10. The Worker sameera helped me set up myphone.”
“They were able to evaluate and find the problem with our old iPhone super quick after running into so many people telling us they couldn’t. Then explaining next steps at home for completing the task. Since we didn’t technically purchase anything, he didn’t charge us even though he took the time to solve the problem for us. We were so appreciative! He was patient and was able to spell out everything in simple terms.”
“1 guy here is cool the rest are either uneducated in the details or slow. Terrible service aside from 1 guy here (don’t remember his name unfortunately) ATT SUCKS YALL get some other company”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“Absolutely crazy! My iPhone 14 plus back glass was completely shattered and I had 0 hope of it reviving perfectly without spending $349 that Apple quoted me. Mo did the same thing in less than an hour, for one third of the price, and with absolute precision. The best part was, I asked if I needed to change the battery, he literally told me not to, at least right now as the phone still had 84% battery health left, and wait until I get a notification, he will change it then and charge me the same. He could have easily made quick bucks but rather he chose the honesty, which to me was the biggest green sign. I will come back for anything phone or tech related here, without giving a second thought. Hands down!”
“2nd time going to this location and both times Daniel was there to help. He went above and beyond on assisting me with my upgrade, he was very responsive and helpful! Great customer service and he definitely takes care of his customers! Keep up the great work!”
“The most professional and helpful of any Verizon salesman we have had in the 30 years we have been Verizon customer. He was patient and answered all our questions. Than you Jose!”
“The woman at the counter today was very knowledgeable, helpful, and personable. I received excellent customer service and would be more than happy to do all my business at this location where I know my needs will be met with efficiency and kindness.”
“Fast, friendly, and affordable wireless service!
This Cricket Wireless Authorized Retailer in Austin is a great spot for anyone looking for reliable phone plans without the big carrier price tag. The staff are super helpful and take the time to explain all available plans clearly so you can make the best choice for your budget. Switching over was quick and painless — no long waits or confusing paperwork. Great value, great service, and a team that genuinely wants to help. Definitely my go-to for all things wireless!”
“Sad story with a happy ending!
Lost my samsung s21ultra
Jonathan showed me the path to purchase a New Samsung s26ultra and Armando made sure I was satisfied the next day. Thank the almighty for these angels among men!”
“Karitza is AMAZING. I came in and she went above & beyond to help me, answered all my questions etc. I will most definitely be coming back to see her in the future. Thank you Karitza!!! She deserves a raise!!”
“I went in to the store because I had a mobile service issue on my new device.Jesus greeted me pleasantly and helped me immediately.He trouble shot the issue thoroughly and ended up resolving it it very swiftly.”
“Mohammed is the best phone salesman I've ever encountered so come get a phone that's affordable and he'll work with bad credit he doesn't say no.”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“I took in my cracked phone and was nicely greeted. Upon examination, the gentleman told me he could fix my screen in about 20 minutes. I gave him my phone and he did indeed have it fully fixed with a new screen protector in about 20 minutes. Loved the efficiency and politeness I received. Would recommend this store.”
“Jesus was on point from beginning to end. Wait time was 45 seconds!?? Got exactly what we wanted! Saved a significant amount comparing apples to apples! The only way it could have been better is if it had been free?”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“Tried to start a phone plan online and got locked out of my account. Angel was a great help and found out where I needed to go to get access again! Unfortunately had to go to a corporate store, but that was obviously out of his control. He had great customer service.”
“Phone was not working took it to 2 Boost stores before the Cameron location one and they couldn't fix my phone. So I took i took it to this one on Cameron and they fixed my phone. Best store in Austin!”
“Abbey manages an amazing team! Everyone there has a spirit of helpfulness, and they work cooperatively to provide the best to their customers. Franco, Lisbeth, Isaiah -- all outstanding. Abbey went above and beyond, patiently making sure that my mom got the best deal for her -- figuring out which selection would fit her needs, in combination with the best plan for an amazing value. Also gave some great pointers on using handy features. I also saw that Abbey is training up the next generation of team member, to make sure that this spirit of helpfulness remains strong. Abbey and team were dealing with a complicated variety of customer needs on a busy afternoon, and I could see that everyone was leaving happy!”
“Ask for Olga she best she took care off me above and beyond she got me the best deal and fixed me a grat package she have an Idea of everything in the store and she even did the NUMBER AND CLOUD transferring process in the last minute and over stayed for me she loves her job and she gives the best to the customer and bring an out standing experience to a company like cricket thank u so much for the best phone. Shopping experience I ever had !
Thank you
ED FROM XO SMOKE SHOP”
“I received excellent customer service today when I came in because my text messaging was not working. They were able to quickly figure out the problem and get me on my way.”
“Denise went above and beyond. She has excellent customer service skills. Denise was really helpful and explained everything so i could understand her.Lily was also helpful on the phone”
“iPhone 13 couldn’t charge with cable and my screen protector was beat up. In and out with fully working charger + repaired screen protector in under 10 minutes!”
“Kelly was extremely helpful and patient during my transaction. She was very knowledgeable about the products. Even enlightened me on things I had no idea about. Thanks a Mil.”
“My mom came here I can't thank the staff enough for their help come here if you ever have an issue with your phone great service they will greet you with a smile . Thank you so much ??”
“Today I went in to get a new phone and Maria gave me a really good deal on my Samsung. I have been a cricket customer for many years and this is my favorite store”
“I worked with Brooke to get my Wifi router delivery issues worked out. She was on her game, knowledgeable, and patient, and I appreciated her dedication to customer care. Even as frustrated as I have been with my situation, my interactions with her were a high point of my day. Per usual, the representatives at this location are on their game.”
“Great customer service! Was greated with a smile and helped immediately. Luis was great help! Had a great experience and will definitely recommend this cricket store!”
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“I had my Samsung S22 Ultra screen replaced at Cellairis in Austin Walmart, and I’m very happy with the service. Chris did an excellent job he was professional, quick, and replaced the screen perfectly. My phone looks and works like new again. Highly recommend chris and Cellairis for any phone repair needs”