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“I had a great experience with Phone Doctor of Austin! Eric was friendly, professional, and very helpful. I brought my iPad Pro in with a cracked screen, and he fixed it quickly and did an excellent job. My iPad looked great afterward, and I was very happy with the results. The price was fair and reasonable, too. The whole process was quick and easy, and I really appreciated the great customer service. I would definitely recommend Phone Doctor of Austin to anyone looking for fast, reliable, and professional device repair!”
“Mohammed is awesome! I came in for my wife’s iPhone 13 Pro because the charging port wasn’t working, and he fixed it quickly without any hassle.
What really stood out was that he even gave me his own cable to use for a day just to make sure the issue wasn’t with my cable — who does that anymore? Super genuine guy, honest service, and very reasonable prices.
Highly recommend — definitely a must-visit for any phone repairs!”
“Marlena at the Barton Creek Square AT&T is so outstanding! Seriously, this woman is a customer service expert.
I'd been struggling with some In store reps & on the phone nonsense with AT&T – felt like I was talking to people who just pretended to care . Marlena is unique and actually read the situation,so i wouldn't repeat myself ! I couldn't believe she took the time to understand where I was coming from.
Then, she broke everything down for me in a way that actually made sense.! Finally, someone who gets it.
Honestly, because of her, I've totally changed my mind about going to an actual store instead of dealing with stuff online. I Don't like going in person but I will go to this AT&T ,Thank you Marlena”
“James and Darien are amazing professionals who really care about their customers.
2 different trips replacing a phone then working out kinks, and solving a issue with monthly automated payments.
So patience and spent time educating me on tech use.
Felt heard and helped both errands !
Since both times I was in Austin on business and really needs help there and then!
Thanks guys
Great experience !!!!”
“The woman at the counter today was very knowledgeable, helpful, and personable. I received excellent customer service and would be more than happy to do all my business at this location where I know my needs will be met with efficiency and kindness.”
“I had about as good of a time as you could have while having to get a new phone. Reginald was incredibly helpful and personable and made the whole experience the best I’ve had at a Verizon store”
“Fast, friendly, and affordable wireless service!
This Cricket Wireless Authorized Retailer in Austin is a great spot for anyone looking for reliable phone plans without the big carrier price tag. The staff are super helpful and take the time to explain all available plans clearly so you can make the best choice for your budget. Switching over was quick and painless — no long waits or confusing paperwork. Great value, great service, and a team that genuinely wants to help. Definitely my go-to for all things wireless!”
“I came today and walked out with a great deal thanks to Rafa great customer service the best of best can’t compare to cricket or metro ! Thank you again Rafa for my experience great”
“First and foremost! Big shout out to to frida she went above and beyond with her knowledge on phone services and the phone devices and other devices as well! We added 2 new ultra Apple Watches and even took a phone out for my mother with her! She is great! She explains herself well and is very understanding! I highly recommend her! You won’t be disappointed”
“I'm not great with technology at all. So I went in with several random questions and issues with my phone. Raul was so patient, gracious, & knowledgeable! Dallas helped a little at the end and I watched her be super sweet and helpful with a deaf customer as well! Excellent customer service!”
“Suku was so amazing and helpful during my visit! He was patient and went the extra mile to make sure I was taken care of and truly looks out for the customer. AT&T is genuinely lucky to have a worker like him. He is wonderful!!!!! 10/10!!! Thank you Suku!”
“Denise was extremely helpful, she answered all of my questions and was very kind. She made the process super smooth and easy. I really appreciate her hard work and dedication to her job and helping customers. I love my new I phone and couldn't be happier with my experience at at&t. Thank you Denise for all your help! You truly bring more light into the building!”
“I was Chelsey’s first customer on a Monday morning and she was very upbeat professional respectful and very knowledgeable of AT&T‘s products and services. Thank you.”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“I stopped by to have my charging port cleaned because my tablet wasn’t charging properly, and they did an excellent job. They were quick, professional, and got my tablet working like new again. The service was fast and the staff was friendly and knowledgeable. I highly recommend them if you’re having charging issues or need honest, reliable phone/ipad repairs!”
“Phone Doctor got me back in biz and out the door in less than 30 min. Place is clean, wait was nothing, customer service was fast, friendly and efficient. THANKS PHONE DOCTOR!!”
“On May 22 late afternoon I visited store because my phone was barely working and I was in desperate need of a replacement. The manager there was very sympathetic to my situation and worked with me to get a great deal on a replacement phone and helped me get all my contacts and photos back. Excellent service.”
“Maria, the Hispanic woman is one of a kind. Natural kindness, respectful, and excellent customer service. In this days it is very rare to find someone so natural, transparent and possess genuine kindness.”
“We were very satisfied with our experience. Jaycee was very friendly, patient and knowledgeable and was very helpful with resolving any questions we had about our account. We highly recommend Jaycee!”
“Selina was such a great help she helped me thru the whole process and was very patient with me definitely recommended this place and definitely ask for her she will get you right 👍”
“Great experience in stassney location Denice awas really helpful along with clara through the process of buying a phone ended up leaveing the store with 2 phones and my accessories highly recommended store great attitude and customers service”
“Ever since the change in management this place has been such a help for anything I need like just help phone help or if I need to even ask any questions regarding technology in general there very knowledgeable and they managed to drop my bill $25 a month!!!”
“Today I went in to get a new phone and Maria gave me a really good deal on my Samsung. I have been a cricket customer for many years and this is my favorite store”
“Great customer service! Was greated with a smile and helped immediately. Luis was great help! Had a great experience and will definitely recommend this cricket store!”
“Great customer service. The employees there are so nice and willing to help with everything we want to know about this company.. 100% recommend this place.. 😁😊”
“I have been with cricket for a year now. Luz has always been so nice and helpful every time I come in. I’ll mainly keep coming back just because of her customer service. I really recommend this location for your phone bill needs or upgrades.”
“I want to give a huge thank you to Yaqueline at Cricket Wireless. She was incredibly patient, helpful, and honest throughout the whole process. She explained everything clearly, made sure I understood every detail, and helped me choose the best plan for my needs without any pressure.”
“Excellent service. Not like other cricketers who want to help you and almost take care of you hard.
And in this store the opposite is true, the people who serve there are very friendly. Thank you! 10/10”
“I received excellent customer service today when I came in because my text messaging was not working. They were able to quickly figure out the problem and get me on my way.”
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“I came in because I did a network reset and could no longer make calls. I was greeted and taken care of immediately by Luna. I have never gotten such great customer service at a boost store. I dreaded coming in. She told me about a promotion I had that I was unaware of she was extremely knowledgeable and most important did not make me feel stupid for doing the factory reset. I am so happy with the service I received and will not dread coming in to the store. Thank you Luna”