Wells Fargo Bank in Austin offers personalized support to help customers reach their financial goals, with convenient self-service tools. Visitors can stop by or make appointments for banking needs. Many customers appreciate the friendly and helpful staff, noting that service is consistently good, especially when opening new accounts or transferring money. Longtime clients mention having received quality care since 2006, with staff members like Monica and Jose being particularly helpful. Customers also highlight that the inside service is friendly and attentive, though some mention occasional waits, which they accept as normal. One common concern is experiencing harassment from homeless individuals during visits, especially at the drive-through, which can be slow. Overall, the location is well-regarded for its good customer service, helpful team, and reliable banking experience. Wells Fargo offers deposit products and is a member FDIC, committed to empowering everyday banking for its customers.
If I could give a zero star, I would. Called 5 times to get a hold of a banker into getting information about my account. Was transferred to automated voicemail and told me I needed an appointment to get my answer. Horrible branch service when answering calls.
August 2025
I absolutely cannot stand the new set up Wells on West Slaughter Ln!
What happened to the wonderful staff?? I miss the staff! Instead of person to person contact, it’s now computerized with AI & IT.🥵😡🥵😡🥵😡🥵😡
April 2025
I came in to exchange currency and cash a check. There was no wait, the teller was personable and friendly throughout the entire experience. He left a warm impression. I love banking with Wells Fargo - I've been a loyal customer for almost 20 years now.
