Williams-Sonoma offers a wide variety of cookware, bakeware, kitchen tools, tableware, specialty foods, furnishings, lighting and decorative accessories. The business is characterized by a commitment to premium-quality, artisanal craftsmanship and cutting-edge innovation, aiming to inspire people everywhere. Reviews note a great selection of kitchen and home goods. Many customers report a wonderful, vibrant, welcoming and overall amazing browsing experience. Multiple reviews highlight that the staff is wonderful, extremely helpful, nice, sweet, gracious, and organized, often working as a team to make the shopping experience a good one. One reviewer mentioned the staff went out of their way to assist a customer with mobility issues during a busy event. These positive interactions have created lifelong customers. However, some critical reviews state that products can be overpriced and of the worst quality, with items breaking quickly. Another complaint is that the sales environment can feel pushy instead of relaxed.
Such an amazing shoppe with A+ customer service -- and Laura!! Oof so helpful and a complete pro and lifesaver when it came to my hightech espresso machine -- this is what customer service used to mean and I love that we still have some of that here in Austin.
July 2025
Wonderful staff and location. Shannon was extremely helpful with helping me pick out the perfect birthday gift and upon arrival the store was vibrant, welcoming and an overall amazing browsing experience. I’m now a Lifelong customer on my end from my first visit. Great team at this lovely location
January 2025
Wonderfully stocked store, prices and information easy to find. Service was wonderful, Eddie was really helpful
