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“Great service and quick. The guys working are friendly and great sense of humor. Got a screen protector and they showed me better phone cases ( bought one). When be back”
“The easiest repair place I’ve ever been to. I had already booked the online ticket through ATT and dropped off my phone. I was ready to go in just 1.5 hours. The customer service was fantastic, and I would highly recommend this place. Thanks a lot!”
“My wife bricked her phone (cracked screen, water intrusion) so we visited this location to see what the options were. Unknown to us, my wife’s plan has insurance and the associate, Naomi, was incredibly helpful in alerting us and letting us use her tablet to process the claim. She was very personable and saved us a ton of money. She even walked us to the door when we left the location. I highly recommend this l AT&T store, and Naomi.”
“Izaiah and John did a great job taking care of my needs. You should be proud to have them as employees as they represent AT&T so well. That type of service will insure my return with any future needs. I will also referring my friends to their store as well!!!!”
“Appreciate the quick service phone wasn’t charging so I stopped in and Randy got it fixed and ready to go within 5 minutes any other phone issues I’ll definitely be coming back”
“The people at this store are usually very kind but I have already tried to call like 15 times to ask something and I think they even blocked me now lol
That's disappointing since there's a phone number for a reason correct? But I guess I'll just go in person”
“Top recommendation for this store. Helpful staff with great service across all points. From start to end smooth process and really satisfied in the way the gentleman helped me”
“Respectful service with a quick diagnosis and repair. I was assured that if the repair didn't work I wouldn't be charged, which was nice. I would recommend this location anytime you need help with electronic service.”
“Came into Grapevine Mills after the wait was too long at Lewisville. Marco was quick, thorough, patient and incredibly helpful. Easiest experience I have had upgrading a phone. Very satisfied with the new phone and the customer service was outstanding. Highly recommend visiting this store for your cell phone needs.”
“OOLAALAAH GONNA WANNA B PLANNING 2B THERE AGAIN OVER NEXT AVAILABLE COMFORTABLE TIMELINES LIFESTYLES PERIOD AS TONY THE ASSOCIATES EXCHANGED CONVERSATIONAL QUICK PRO QUALITATIVE STAFFING GROUNDS EDUCATIONALIST POLICIES MORE WORSENING THAN AS ADVISED US BASED ON OURS SEVERELY IMPACTED GRIEVANCES CAUSING HEARING PHYSICALLY HANDICAPPED CONDITIONALLY CONNECTED AGONIZING TIMELINES LIFESTYLES PERIOD ACCORDINGLY THANX CHAO CHEERS SHALOM HALLELUJAH”
“Mike was amazing! He is the store manager and went above and beyond to help us with new phones for my husband and I and a new phone plan. He was very thoughtful with getting us the best deal for our family. I highly recommend this location for any of your needs.”
“We have been with Metro for years, and we recently started using this location. Muhammad was very accommodating and friendly. He offered great deals, and was very honest. We ended up Gering 3 new phones. We have 5 phones with them, and don't have any plans on switching.”
“Neil Vandiver eagerly assisted me & my Mother with an issue on her phone with unlocking the sim bc the phone is already unlocked. He is very kind & didn’t make us feel like a hassle & even though he may not be able to help he tried anyway. HE DESERVES A RAISE! Would be a good candidate to run his own store. Kind eyes!”
“Jersee was so helpful! We went in today to upgrade our iPhone 15 to a iPhone 17 pro max and she made the experience so enjoyable and easy! Thank you jersee for the recommendations and helping make the upgrade smooth!”
“Shyams expertise and knowledge was impressive! I would highly recommend him to others and will definitely look for him specifically on my next visit to the Southlake ATT store. Thanks to him we'll continue to be loyal ATT customers!”
“I visited this store yesterday and had the pleasure of being assisted by Poe, an outstanding representative of AT&T. I has having issues with my phone which he quickly diagnosed and resolved. In addition, he pointed out to my wife and I that we were eligible (due to age) to a feature that we were not aware of. He patiently explained how it worked and assuaged our concerns. Ultimately we did avail ourselves of this opportunity which we were very grateful. Lastly, we both had damaged screens and, after his quick research, found that we had screen protection. He ordered replacements which will be delivered to our residence and we will be able to make an appointment with him upon receipt to have them installed. Lastly, I use a walker and he even accompanied us to our parking space and assisted me in placing it in our vehicle. Unbelievable service!!”
“I dropped my phone and broke the screen and came by during lunch to ask about a repair quote. Hong assisted me, and ordered the parts I needed that day. The parts arrived and my phone was repaired by the next day. Super quick service, accurate quote for repair cost, and excellent quality. Highly recommend!”
“As I broke my phone and don't have enough money to get a new one, she helped me with her personal discount and got me a new phone in my budget and discount on monthly bills as well, thanks 👍”
“Aalyea was OUTSTANDING customer service is out of this world. She will make it far with this company. Was setting up new service with cricket for my sister in law and my son and she explained everything step by step. Aalyea keep up the good work.”
“I had the pleasure of working with Marco, and I can't brag about him enough. From the initial phone call with his professionalism, and being able to promptly and confidently answering all of my questions, to the follow up call, and then him keeping our appointment on schedule, and then continuing to educate me and direct me thru the entire process with ease. Marco is the prime example of who you want representing your company. Yes it was a beautiful store, easy access location, but Marco sealed the deal on making this MY STORE OF CHOICE! Someone give this man his praise, because if I was hiring he'd be at the top of the list! Some of the best customer service I've experienced in some time now. I highly recommend this location, and by all means ask for Marco!”
“Wanted to give some praise to Greg. I am a long time ATT customer bu recently ported over to Verizon. No issues, simple took advantage of a great bundle deal that made sense for my 4 lines +Internet. Greg took his time to help with a recent upgrade that I needed to return within the 14days. It was a bit of a process due to my account being ported over and Greg not having access in the Att side. All in all the loyalty department is work on the return label and processing. In today’s world it seems like fewer people take pride in what they do. Greg isn’t one of those people. I’m pleasure meeting you and thanks for your help!”
“Talk about above & beyond outstanding service Aylin did just that with above and beyond the best service I've ever received while she multitask this girl got her act together. One Love Miss.Aylin.?”
“Came to this location to buy a new phone. Abby was absolutely wonderful. She made the experience simple and fun. I really appreciate her amazing customer service.”
“I had a unique situation with a trade-in. The whole process was just a mess. The manager and team told me not to worry because I was having a really hard time with customer service. They kicked into high gear their customer experience and made the entire process so easy. They even went an extra mile to help save me money all around in the long run. It takes no extra effort to be kind or to put the best interest of other people first especially in sales world. Kudos to this team! Y'all rock!”
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“Had an amazing experience today customer service Maddie at the AT&T Bartonville location very professional only working there two months seem to have the answers to my questions. Great job.”