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“I opened a mailbox with Emiley for my business, she was knowledgeable, helpful, and efficient. I was impressed with the small business opportunists they have available and will be returning for blueprints, and other printing needs.
Great staff. The owner Galoust is also very involved and has helped create a very comfortable environment for his staff and customers.
-North Texas Solutions”
“I walked into this location and the line was nearly out the door, but I was quickly seen to have my package processed because of Max. He was awesome, quick, efficient and friendly. Made sure everyone was greeted and satisfied with their drop off. I was in and out in less than 8 minutes with a long line in front of me it was impressive to watch and see the line dwindled down fast. Thank you so much for the fantastic service.”
“There are no other mailing service companies that I trust more with my shipments. I own an apparel company and it is critical that things are shipped, labeled and sent correctly. I’ve had numerous issues with other businesses, but never with Mail and Copy Shoppe in Southlake. I trust them with all of my business and personal shipping needs. They offer many more services than just shipping. The owner and staff are incredibly knowledgeable, professional, friendly, and always willing to go the extra mile. There is nowhere else I would take my business!”
“The gentlemen (Josh, Ozair and Dylan) that not only are employees at this UPS Store…but the run the heck out of this store!
One of the young that I have encountered on several occasions is Josh!
Yes, I had to find out what his name was because he is quite intelligent, knowledgeable and evermore a polite respectful gentleman.
He has never made me feel incompetent nor ignorant for my lack in knowledge when it comes to the IT part of things. I told him (and Ozair, his co-worker) that he has the patience of Job. I then asked him if he knew who Job was and his response was…”Yes, Madam”.
Continue to strive for Excellence Josh…you are sure to find it or Excellence will find you son.
Best regards,
Mrs. Taylor
***Tell your parents that they did an OUTSTANDING job!”
“Had a very complicated usps label printing issue. Got help from Logan who persevered until he figured out a solution and was able to print the label successfully. Usually it’s a pretty easy process, but today something was off and
my multiple attempts to print the label just
weren’t working. Throughout the process he remained upbeat and patient and treated me like i was his most important customer of the day. : )”
“The customer service at this location is top notch! Sam was so patient and understanding of all my needs! She went above and beyond, exemplary service. I appreciate you Sam. Thank you great job!”
“I use this location frequently on my work days in Keller. Sherri W has been a great help every time I come in. She always has a smile, and I am so happy to have a friendly face help me!”
“Quick and quality service every single time. The people who run this store are incredibly nice and helpful. Highly recommend for all your copying and shipping needs!”
“We have had a mailbox here for several years to receive both personal and business mail. These guys provide consistently great service! They always handle things professionally and their prices are fair. I’m pleased to support this local business!”
“Probably a great place to do business but it would be appreciated if the accurate holiday hours were reflected. I just made a 15 minute drive out in the rain as it stated Christmas Eve hours open until 4:30 only to arrive and see it’s closed. The notice on the door states they’re closed Christmas Day, but doesn’t mention Christmas Eve so it’s a bit confusing.”
“I’ve been to this UPS a few times,to mail packages to my son,it’s on my way home from work. The employees are very professional, I’ve never had to wait very long to get my package mailed, Excellent Customer Service. Today I met the owner John Burnette and his wife Lahoma,actually I was doing some plumbing repairs for them. Couldn’t ask for better people. Thanks John & UPS”
“I was shopping one day during the holidays and was on my way to ship some boxes next when I saw this business. I went inside and met Tejas, the owner. He was very pleasant and there wasn’t the usual rush you see at larger shipping outlets.I went back a second time to ship some more packages and accidentally left my wallet on my desk at home. He graciously set everything up for shipping and made arrangements for me to pay without driving back. This is personalized service you rarely see today.Highly recommend!”
“Amy and her team were so patient and helpful when I came to them with a mistake I made. (I put the wrong label on a package and realized it a week later). Amy talked me through how to handle it and it all worked out! Thank you, Amy!!!”
“Coming from a college student, come here to return your textbooks with UPS return slips. Sadly, cant give 5 stars because sometimes the owner isnt here during business hours. He's super nice though”
“I had a DHL return and had to drive a bit to this location. I walked in, was greeted and dropped off the package. The associate reminded me to take a picture for tracking which was helpful.”
“Yhe staff were very friendly and done my shipping with no problem, however they asked me for my ID which wad a little odd for me, by the way have some id or driving license with you just in case.”
“I have come to this UPS so many time for a great amount of returns. Not only this family owned but the employees are the absolute best!! They are very hardworking, kind, outgoing and have amazing customer service!! Sami is such a sweet person! Having been to other locations, I definitely recommend this UPS location by far!”
“I came to drop off a package not knowing my item needed to be taped and instead of them charging me, the front desk girl taped my item for free! She stated labels that say “customer packed” MUST be packaged and taped and if your return label says “No box no label” they can tape it for you no charge.
Aliza (I misspelled her name) was very kind, professional and helpful. She offered me free tape just this once since I didn’t know and saved me $7 from buying a brand new tape!”
“I wanted to leave a really good review for this UPS location. I recently had to send my daughters in for a repair and the only thing that was wrong with it was that the button wasn’t working. Apple received the iPad and sent me photos stating that the iPad was shattered and bent, stating I would have to pay a lot for it to be repaired. I let them know that when I sent my iPad was In good condition and they told me that they were going to have to escalate it so I called the store to see if there was anyway they could get footage of me taking my iPad in to get sent to Apple because then you would be able to see that the iPad wasn’t broken. They went above and beyond to get the footage for me. I really appreciate them. I will be taking all my shipping business to them from now on.”
“Very nice and helpful people. A lot of reviews aren’t good but this is a small office with only 2 people working it so obviously it’s not going to be as fast but it is not usually packed at all so your in and out within 3-5 minutes.”
“This location has always been efficient and employees, professional. I do take away one star due to an employee. I’m not sure of her name anymore and I don’t know if she works there, but she was clearly having a bad day.”
“Not the first time I’ve been here and not the last one. They were almost closing and they still help me printing my labels bc I forgot to do it at home. Thanks for the help. This location is not letting customers down!”
“Came in on Saturday to a packed store with a long line. I came in to send snacks and gifts for my family that I brought back from Japan. When I got to the front, Blake was able to help me. I want to thank Blake for his customer service and making the process efficient. He helped me find the right solution that was the most cost effective!”
“I had one of the best experiences I've ever had at a post office here. The clerk taking my packages and kindly scanning them for me and giving me a receipt was courteous and informative. Well I've had a ton of good experiences with USPS clerks unfortunately not all of them are like this. It's very nice to see someone doing their job with excellent customer service skills.”
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“A Hidden Gem in Bedford.
Nestled in the Kroger shopping center a great place not only for shipping, shredding and copying but notary, personal mailbox, makes Keyes and Gayle’s custom wreaths! Go check them out.”