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“This young lady is amazing she has the best customer service that you can find and it's always willing to put in the work to others just do not so needless to say at the end of that this location is in great hands a satisfied customer Jeremy Stone”
“Sales process was painless and easy would recommend to everyone. After a year in a unit we needed another bigger one transfer was painless and easy and at a better rate than advertised”
“Bethany is AWESOME, super kind, helpful and sweet. She explained everything to us and answered any questions we had. Instead of gaining 1 customer (Mom) she gained 2 with me opening one as well. Thank you!”
“Emie G. was an amazing help and even though the system was down he made sure I got my U-Haul and we had great conversation will come back to this location just to have him help me again”
“Shuttles were slower than usual but it was raining and supposedly there was an accident in the route. We left extra time today so not a big deal, but they usually do better.”
7AM - 7PM
1117 E Main St, Grand Prairie
Truck Rentals
“If you’re in the Grand Prairie location, Only use this U-Haul location for the best services, trucks and outstanding customer service. Kirby provided an high level of customer service and assisted me from start to finish which made my move transition smoothed and hassled free.”
8:30AM - 5:30PM
6550 Browning Dr, North Richland Hills
Truck Rentals
“Clean and indoor and lots of them and I believe is a decent price but it was my dad‘s. Don’t use storage units unless you absolutely have to because it’s very hard to get back to that and clean it out because you always want to keep something! I hope this helps, blessings to you and yours??”
7AM - 7PM
2729 N Collins St, Arlington
Truck Rentals
“The online process was simple! The truck was available as stated online and vey clean ! I decided to rent storage too because the facility was clean ,more organized and safe compared to other storage units in the area. The manager was friendly and gave great customer service. I highly recommend this U-Haul location!”
“The location was easy access, tidy and in a convenient location ,Zach gave us priority customer care service,he and he was super helpful
Best place to rent truck ..”
“I had a fantastic experience at the Ryder rental office today 23 june monday at 11 am The woman working there was extremely professional, helpful, and kind. She made the whole process very smooth — from preparing the paperwork to getting me set up with the truck quickly and efficiently. Her attitude was friendly, and she made me feel respected and valued as a customer. Thank you for the outstanding service!”
“I had an excellent experience at this location, thanks to Chase at the front desk. He was incredibly helpful and attentive, assisting me with my truck needs in no time. Chase's knowledge and expertise truly made a difference, and I felt confident in the service provided. I highly recommend this location, especially with Chase on the team!”
“This rating is for the Penske location on Industrial Blvd. Euless, TX… I was not able to find that particular location on google reviews but I hope this message makes its way to the employee and her Management Team.
Customer service the day of pick up was excellent (I think her name was Christina or Christine) she was knowledgeable, patient and helpful in making sure that we selected the correct miles and equipment for our move. Her friendly yet professional demeanor is the type of customer experience that would 100% make me a repeat customer. Moving is stressful enough especially in this Texas heat? but thank you Christine/Christina for making this a positive experience.”
9:30AM - 5PM
808 Katy Rd, Keller
Truck Rentals
“02/12/2026 @ 6:30pm I'm sorry I have forgotten the lady name that helped us. But she deserves a raise! She made the experience so fun and with pc problems ? no whammy! Super fast super easy best uhaul rental I've ever had! Thank you! Laura! That was her name. Thank you!”
“First things first the customer service ms. Chelsea provided was top of the line. The greeting, the small conversations and the money saving!! I didnt think it could get better. But oh how it did !! Im not comfortable with driving big trucks but her equipment has cameras. Now that is what i call caring for your customers!! She did well by me. Thanks ms.Chelsea for making my move smoother with all you do. I know to come here with all my moving needs best uhual in dfw.”
“Success their staff their customer service the level of Maintenance with which they maintained their leased units is far and above their competitors. In fact I would definitely choose them over Hogan even if they charged more. My last last Class 8 unit was From Success my current leased unit is from Hogan and I'm telling you that there is a night and day difference at the corporate level.”
“Today Sunday, I was getting a sub-unit at this place, the supervisor Martin and the crew were not only great but amazing thanks to the entire team. The unit itself was filthy, had engine lights on, and the tires were in bad shape. He took it in right away and explained every step of what he was doing. He made sure to apologize for the condition of the truck and did everything he could to smooth things over and get it road-ready.
Kudos to Martin for his kindness and excellent customer service.”
7:30AM - 5:30PM
1800 S Main St, Grapevine
Truck Rentals
“I rate this location a 10 out of 10. Employees are personable and professional. Rental process quick and easy, as was vehicle return. Vehicles are always clean and in great shape”
“Great service. Very helpful in explaining the entry process if you get a storage unit here. The security is very tight and everything is on camera. I feel my belongings will be safe there as I have just moved to the area.”
“Joe went above and beyond to locate a chipper and truly appreciate the great service Joe and the team in Keller provided. These days service is hit or miss, and is refreshing to see there are stores who care about their customers. We will definitely use this location again for our rental needs.”
“I have rented from this location several times. The gentleman who runs it is very kind and helpful. He doesn't try to up-sell and does what he can to make sure you have the vehicle you need and the appropriate coverage.”
“This rental experience was smooth overall, and the truck itself was clean and worked well. The staff interaction was positive and the process was otherwise easy.
However, I once again paid for a dolly that was not included in the truck. This seems to be a recurring issue and should be addressed, as customers are paying for equipment they are not consistently receiving.”
“So, in reference to the same move that I ranted about Public Storage, here is the opposite end of the spectrum.Penske was easy to deal with. Every day that I re-rented their truck out, they made the process simple. Seriously, just know your phone number, and they'll extend your booking.Here is where they go above and beyond: I re-rent this truck for like the 5th day and I get a call from, I'm guessing corporate. I wasn't surprised they called, but I was SHOCKED they let me have it for yet another day. Long story short, I acknowledged the guy had every right to be concerned that something awful had happened to said truck (nothing had happend) and he said the next day I HAD to return the truck. I totally understood, heck at this point I was seriously missing driving my own car (when your daily driver is a Honda Civic, and you rent out a friggin 16ft moving truck...).Penske, thank you. This was the move from Hell, the worst move ever. Yet, if not for your service, and most importantly, YOUR UNDERSTANDING (things companies like to talk about and yet, so few actually deliver) I could not have made it through.”
“Enjoy greatly working with Travis McCain and his folks. Very helpful and responsive. Puts out a quality product and is easy to do business with. Highly recommend him as an upfitter for medium and heavy duty trucks.”
“I would like to praise Aiden on his customer service. He made the process of renting a van so easy. He’s very knowledgeable and polite. You definitely don’t get this kind of customer service often. We will definitely be returning!
Prices are affordable, vans are SUPER clean and exceptional customer service”
“Best experience at a rental agency that I've ever had. They were great. They got us a van on the same day and were so helpful. We will definitely continue doing business with Capps!”
“The manager at the North Richland Hills location went above and beyond to help me get the truck I needed to make this move! He was also quick to recommend the tie down rope when I realized I needed some. Everyone was polite and professional! Would highly recommend this location!”
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“Alicia is sweetheart. Extremely helpful and pleasant. Chris was also really nice as well.
Excellent customer service. The storage room was also very clean.
Update: Called to get some information and Alicia was still a sweetheart and very patient with my questions. Great customer service”