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“They were able to evaluate and find the problem with our old iPhone super quick after running into so many people telling us they couldn’t. Then explaining next steps at home for completing the task. Since we didn’t technically purchase anything, he didn’t charge us even though he took the time to solve the problem for us. We were so appreciative! He was patient and was able to spell out everything in simple terms.”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“We have our business accounts with AT&T. We absolutely love dealing with Andrew, the new store manager. Andrew was extremely helpful. I live out of town and drive out of my way just so I can deal with Andrew. He is very patient and extremely knowledgable. 10/10 every time! I will be with AT&T as long as I have Andrew to deal with!”
“Ryan and Ali are the best, they really do care a lot about their customers! They provide great customer service and fo above and beyond to get you the best deal, even if it's not with them (MetroPCS)! They provide great customer service and know what it means to look out for their customers, something few, far and hard to find anywhere nowadays where businesses only care about making money no matter how they go about doing it. I will definitely go back to them whatever and whenever my cellphone needs arise!???”
“I have been with cricket for a year now. Luz has always been so nice and helpful every time I come in. I’ll mainly keep coming back just because of her customer service. I really recommend this location for your phone bill needs or upgrades.”
“I worked with Brooke to get my Wifi router delivery issues worked out. She was on her game, knowledgeable, and patient, and I appreciated her dedication to customer care. Even as frustrated as I have been with my situation, my interactions with her were a high point of my day. Per usual, the representatives at this location are on their game.”
“Came in this morning to upgrade both my and my wife’s iPhones, and had an outstanding experience. Marcus (the manager) is a perfect example of what professional, knowledgeable, and genuinely friendly service should look like.
Navigating phone plans can be confusing, but he made everything easy to understand, handled the process efficiently, and had us on our way in no time. Even more impressive—he did all of this while juggling multiple customers without missing a beat.
Highly recommend Marcus and this location. It’s a hidden gem.”
“Well, I inadvertently created a big problem with my iPhone resulting in calls and texts that didn’t land. Max Hoffman did a wonderful job of resolving the issue. During the hour long interaction, his professional, persistent and patient demeanor impressed me.”
“Went into the store recently due to an issue with upgrading and activating a new phone. Liz was amazingly helpful. Despite a harsh encounter with customers who were just ahead of me in line she maintained patience and a can do attitude. My issue took awhile to resolve but she deftly juggled that with friendly and helpful service to those who came into the store while also making sure that I wasn't forgotten. On top of resolving my issue activating my new phone she also went out of her way to resolve a secondary issue that I wasn't aware of. Kudos times ten for her! I hope that she gets recognized by the stores management and is rewarded appropriately. Thank you Liz.”
“Juan was the best!!! He helped me get set up with 4 line iPhone 13 family plan and gave me the best level of service anyone could ask for. He was very fast friendly and efficient. I would definitely recommend anyone who needs new phone service to come see him, he will get you taken care of!! :)”
“Best ATT experience I’ve ever had. I fired Spectrum the day before for trying my patience on moving day! Shout out Gabrielys and Gabriel!!! I wish I learned Spanish in grade school!!!”
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“Paige was very patient and knowledgeable! She greeted me as I came in and even stayed after close to wait for my phone to fully transfer. She respected my time and is a prime example of what customer service should look like. This store is lucky to have her! Thanks again Paige”