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“They were able to evaluate and find the problem with our old iPhone super quick after running into so many people telling us they couldn’t. Then explaining next steps at home for completing the task. Since we didn’t technically purchase anything, he didn’t charge us even though he took the time to solve the problem for us. We were so appreciative! He was patient and was able to spell out everything in simple terms.”
“I had a great experience with this place. I dropped my iphone and shattered the screen protector and the screen to the point that the phone was not useable. I went straight to the 620 location. In an hour they had my phone back in working order for a fair price. So happy with them. Fast, friendly, efficient!”
“Here’s a revised version for a Google review:
After a terrible experience with AT&T, I decided to reactivate my T-Mobile account. Elijah assisted me, and I can’t say enough good things about him—he truly deserves a raise. He navigated the complex process of transferring my account back to T-Mobile and went above and beyond to address issues that AT&T had created. He even set me up with T-Mobile’s new home internet service, bundling it with my mobile account for extra savings.
For anyone considering switching to AT&T: don’t do it! I made the mistake of leaving T-Mobile for an enticing deal with AT&T, which promised a new iPhone and better service, but it turned out to be a nightmare. T-Mobile has amazing customer service, and you can actually understand and trust their support team.
Thank you, Elijah, for your patience and for making this process so much smoother!”
“On May 22 late afternoon I visited store because my phone was barely working and I was in desperate need of a replacement. The manager there was very sympathetic to my situation and worked with me to get a great deal on a replacement phone and helped me get all my contacts and photos back. Excellent service.”
“I have been with cricket for a year now. Luz has always been so nice and helpful every time I come in. I’ll mainly keep coming back just because of her customer service. I really recommend this location for your phone bill needs or upgrades.”
“Came in this morning to upgrade both my and my wife’s iPhones, and had an outstanding experience. Marcus (the manager) is a perfect example of what professional, knowledgeable, and genuinely friendly service should look like.
Navigating phone plans can be confusing, but he made everything easy to understand, handled the process efficiently, and had us on our way in no time. Even more impressive—he did all of this while juggling multiple customers without missing a beat.
Highly recommend Marcus and this location. It’s a hidden gem.”
“I'm just going to write what I put in the service review here:
(Question was: Do you have anything you want to talk about about your experience?)
Honestly nothing except that it went really well. I went in with some complaints about our current Internet Service Provider and was given several options if how to address it. Unfortunately fiber was not available in my area but I was shown how to check if ATT Air was going to be feasible in my area and was set up with the hub within probably 15 minutes. I was told about the 1 week trial and the Love it or Hate it system as well as the fact that I wouldn't be charged for potential downtime. Everything was super easy. Whole thing from getting out of the car to back in my car and on my way home took maybe 20 minutes. I was told it may take about 30 minutes to start working after set-up which ended up being almost exactly spot on. Set up was easy, plugged it in, set up the app, and then mostly waited for the hub to find a tower and all of that and was on my way.
10/10 would try again but the ATT Air seems to be working really well so I'll very likely be keeping it. Only been a day so I'm not 100% sure but it's working really well so far.
Super affordable too. $60/month everything included and I believe it's unlimited data.”
“Garin new exactly what was wrong with my phone when I told him the problem. My SIM card wasn't working so he downloaded an electronic SIM card and my phone's been working great ever since. Very happy for knowledgeable and quick service!”
“We had a most efficient, pleasant and knowledgeable gentleman, Max H , guide us through the process of buying, trading in and setting up our new iPhones 17. The purchase was an easy and almost enjoyable occasion! I highly recommend this store and Max H was so patient with us. This is definitely our favorite Verizon and iPhone store to date!”
“Juan was the best!!! He helped me get set up with 4 line iPhone 13 family plan and gave me the best level of service anyone could ask for. He was very fast friendly and efficient. I would definitely recommend anyone who needs new phone service to come see him, he will get you taken care of!! :)”
“I went in for a new phone and felt like I left with a new friend! Z was a help from the moment I walked in the door! All my questions were answered. Service was expedient and fun! Highly recommend this store as it appeared all the employees enjoyed being there and helping the patrons. They’ve definitely got my business for life!”
“We only waited less than 30 seconds before our name was called upon arrival. Isabella was extremely knowledgeable and so so nice. She was 10/10! Thank you Isabella!”
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“Some of the best customer service experience I’ve had a long time I was on a trip started having problems with my phone found this one and they were able to help me figure out what was going on with my phone if I am ever back down that way I would stop there first”