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“My mom and I recently visited SSFCU on Evans to renewal her CD, and we were lucky to be assisted by Carlos Arroyo. From the moment we sat down, he was incredibly patient, knowledgeable, and kind. Carlos took the time to explain all of our options clearly, making sure my mom felt comfortable and confident in her decision.We left the branch feeling informed and well taken care of. Thank you for making the process so smooth and pleasant — your excellent customer service made a big difference!”
9AM - 5:30PM
20336 State Hwy 46 W, Spring Branch
Credit Unions
“Kristin Brannon is exceptional to work with. She has “Incredible” customer service skills. She goes above and beyond and does the little things most people wouldn’t even think of doing (like listing all of your account numbers on a card for you). She makes the boring banking process fun and enjoyable! Promote her and keep her!! Sincerely, Tim Carroll”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Penfed is one of the best financial institutions I ever used ..everyone from the PenFed is wonderful and helpful .. outstanding customer service and awesome services they are providing to their Customers.. Thumbs up !!”
“Ms. Misty Jarnagin-Don provided exceptional service. Extremely knowledgeable, professional, and thorough in handling estate affairs and follow on member account options. She managed time well and responded to all questions. Highly recommend Ms. Misty Jarnagin-Don for all banking needs.”
“The customer service was exceptional and the gentleman helping me was able to answer all of my questions.he was knowledgeable with the products and I appreciated the efficiency in which he handled my transactions.”
9AM - 5:30PM
1421 N Loop 1604 E, San Antonio
Credit Unions
“I had such a positive experience at the Security Service off Loop 1604. The moment I walked in, I noticed how beautiful and well-maintained the interior is—it feels welcoming, modern, and professional. The atmosphere immediately put me at ease.
The staff here are outstanding. Every person I interacted with was extremely friendly, approachable, and eager to help. In particular, Liz went above and beyond to make sure I was taken care of. She was incredibly friendly, very knowledgeable, and patient in answering all of my questions. Liz made the whole process simple and stress-free, and I really appreciated her professionalism and kindness.
It’s rare these days to find a bank where the combination of customer service, professionalism, and attention to detail is this strong. From the friendly smiles at the front desk to Liz’s outstanding assistance, the entire experience was seamless and left me feeling confident about banking here.
I highly recommend this Security Service location to anyone looking for excellent service and a great banking experience. Thanks to Liz and the rest of the staff, they’ve definitely earned my trust and this five-star review!”
“Such a nice atmosphere and friendly people to deal with. Interest rates are always competitive and approval odds for a loan seem to be better for me anyway. I’ve been a member of PenFed for years!”
“The staff was very friendly and professional. They did exactly what I needed done in a timely fashion .They have always performed very well in the 40+ years I have used their se”
“Ms. Arnette was extremely helpful in addressing my banking needs during a recent phone call. Her professionalism is second to none and I can't thank her enough for such a pleasant experience. I love this bank and will continue to support and be a valued customer.”
“I was simply going to call this location and use apple maps to look up nearest and number for it when I saw it had a one star review I was genuinely curious. When I saw the reviews it was no wonder why, it seems as though all the customers like myself have never taken the time to put in a review for y'all and that sucks because out of, at the very least, 10-15 times Ive been to this location its always been quick, simple, and the associates were more than nice and helpful. I was taken back to see the other reviews I saw which some looked to be based on mere insecurity/and or intuition of a customer, how crazy! Thank y'all for always treating me along with anyone Ive ever witnessed come in this location with respect and diligence!”
“I had an issue with the coin machine and the woman at the front (I believe her name was Ari) went above and beyond to help me with the issue. She was very polite and professional the entire time. She never rushed helping with the issue or made me feel like a bother. I appreciated it! She’s a good employee to keep.”
“Have several different banks. This RBFCU is absolute best!! Offers, rates, customer service, everything top notch! Love it!! Closed my Chase account. They dis nothing but accept my $$ since 2006. Unacceptable! Use RBFCU. You'll love it too.”
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“I was helped by Ann!!!! She took care of my situation, was very kind, and I felt like she went above and beyond to make sure I was good to go. Thank you Ann and god bless you!”