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“We are new to the San Antonio area and looking for a new credit union so visited the Hwy 151 location to open an account. We were helped by Rosalie Valero. She was knowledgeable, professional and relatable. She helped us feel comfortable and confident our financial needs will be taken care of at SSFCU.”
“I would like to leave a review for Roxi Del Angel. Roxi has been so thorough with me and so patient. I just wanted to leave her a great review. She’s very professional, friendly, informative, and thorough. I really have enjoyed working with her.”
“I had the pleasure of working with Maryse Germain on some important, sensitive, time relevant transactions. She was absolutely amazing! She listened to my needs, explained the procedures, and got the job done for me, all with kindness and compassion. Employees like her keep me a life long member of SSFCU.”
“I had a good experience from my business transaction with one of the customer service representatives particularly Charito Zerna, today, Oct. 1st. She was very professional, knowledgeable, and patient throughout the process. She answered all my questions and explained patiently making me feel like a valued customer. I would recommend the bank to my friends based on the positive experience I got from this customer representative.”
“My wife and I came in to open an account together, and we truly had such a great experience. Wendy was so helpful and truly made us feel welcomed and made the process feel streamlined and straightforward. We are happy members of SSFCU! ?”
“Joseph Carrillo Security Services Federal Credit Union is the best credit union in San Antonio and gives the best interest rates on the Money Market + account. Good service and great customer service”
“Jaqueshia was kind, patient, explained things well, and definately did not make me feel silly, old,(86). I just hope I am able to put to use/remember what she has told me.”
“I made a visit here as a beginner credit card holder and Bryan helped me out tremendously. It was easier going in person and able to communicate which card would best fit me. I appreciate the time and service they took to make me feel like a valued member ☺”
“Georgina Carrasco was great, very helpful, and so knowledgeable in everything. She made us feel like family and was so cheerful. She made us feel like we made the best decision.
People like her are the ones who make a difference. She needs a raise and a promotion! We loved the way she treated us. She takes her job to another level with responsibility and integrity, and she did it all with a wonderful smile.
Thank you so, so much, Georgina!1 billion 🌟 stars !!!”
“In a world where everything is going digital (which I prefer), it's still nice to be able to walk into a bank for in-person service. This location is great! The staff is always friendly and professional. The branch manager Christina Acosta is EXCEPTIONAL. I had two situations that required management intervention, and Christina went waaayyyyy above and beyond to make sure these matters were handled satisfactorily and to conclusion. I went to another SSFCU branch before visiting this Culebra/1604 location but was told that they could not help me. Christina is the only person who actually took the time to listen and look for solutions to address my issues. I have never written a Google review on a bank but I had to give this branch and Christina Acosta a shout out. Thank you!!”
“Jeremiah provided outstanding customer service! He was professional, friendly, and took the time to answer all of my questions. He made my banking experience quick, easy, and stress-free. The bank is fortunate to have such a knowledgeable and helpful employee.”
“Tje had great service ppl were friendly and got all my questions answered it was a good experience thanks security service for helping me out and being so friendly”
“Joshua did an outstanding job! He is courteous, and knowledgeable. He was able to answer all of my questions, putting my mind at ease, and helping me be confident in my financial decisions I made today.”
“So, today 9-25-26. Angelica Salazar branch manager on Jones maltsberger rd. call to apologize for the phone call with member contact center. she listened to everything I had to say and made everything right. Thank you so much. You literally stand by the saying great customer service.”
“Exceptional Service from Georgina Carrasco!
We had such a wonderful experience with Georgina Carrasco. She was incredibly helpful, knowledgeable, and cheerful throughout the entire process. She made us feel like family and gave us the confidence that we had made the absolute best decision.
Georgina takes her job to another level. She demonstrated responsibility, integrity, professionalism, and genuine care, all while maintaining a wonderful smile and positive attitude.
People like Georgina are the ones who truly make a difference. Employees like her deserve to be recognized, appreciated, and rewarded. She deserves a raise and a promotion!
Thank you so, so much, Georgina, for treating us with such kindness and making our experience so special. We truly appreciate everything you did for us! 💓😊”
“4 stars only because of minor problem in which they promptly fixed. I wasnt a member and they made it very easy for me with the process of purchasing my vehicle. Im definitely going to make penfed my primary financial institution. If they were this good helping me when i wasnt a member, i can only imagine how its going to be once im fully vested. Thank you.”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Always a good experience at United Texas FCU off Braun. They are always willing to listen and help if needed. The staff all are knowledgeable and very personable as well. We have been banking with them many years!”
“Ashley is an extraordinary staff person for SSFCU . My husband & I were so fortunate in meeting her because she has raised the bar every time we needed her assistance. From providing excellent recommendations in starting CDs to encouraging us to obtain our insurance for a small utility vacation trailer that we weren’t renewing. & we did because of her recommendations. Also, she has been so helpful thru my journey that I have been grieving in losing the love of my live my husband Antonio. She’s a superb listener & she has the passion in loving what she does. I have been under so much turmoil that I asked her assistance for obtaining a form thru TMRS so I could get it deposited monthly here at SSFCU.
In my eyes she will raise to the top & she will continue as a Stellar Performer, because this is who she is. I can lastly say she deserves a Letter of Commendation. I pray this accolade will go all the way to the top CEO.
Thanking you In Advance please pass this to the CEO.
Irene G. Aguilar”
“Had a good experience went up to the teller and she assist us and gave us a lender. Laura
Brommerich answered all our questions so we open a checking a savings account with her. Very nice and helpful. Knew all the answers. Thank you!!”
“I love this branch so much! Ahminah and Roman are the best! They’re so quick, accurate, and efficient, I’m in and out allowing me to have more time to run other errands rather than just waiting and sitting for hours on end.”
“Our banking representative Tara provided the best customer service we have ever received. She went above and beyond to help us get our vehicle loan. We highly recommend First Mark credit union for all your banking needs.”
“The customer service was exceptional and the gentleman helping me was able to answer all of my questions.he was knowledgeable with the products and I appreciated the efficiency in which he handled my transactions.”
“Evelyn was very efficient with the service she provided me while I visited the Mission location. She answered all my questions and concerns. Thank you for your service!”
“Service is up to par ,been a member for over 20 years before this so called merger, only issue I have is there is not a location on my part of town and have to travel 45 mintues to one can use ATM but does not let me take out what I need then have to call and wait for a rep to answer ,most of the time its 8 people waiting ,can't wait and hold line up in ATM”
“Went in to open a checking account last week. Customer service is top notch! Banker explained everything in plain English, answered all my questions, and called me afterwards to make sure I was happy!”
“I was not a member walking in. I went in the credit union with someone else who had to do some business. I was so impressed by how super friendly Raul and Priscilla Hernandez were to not only us but by other members coming in. It’s like they were all friends. Both were so helpful and didn’t rush us with our questions. So when Priscilla asked if I was a member and I said no. She began to explain all the reasons as to why I should become member. I was sold. Now I’m a member because of how I saw how they treated people and got to know their members.”
“D’artagnan was very helpful and put an ease to my process of opening a money market account. Very professional and assisted with other items that were needing clarification. Will come back for his assistance when needed.”
“Rick Rodriguez was the supervisor that helped me set up my new accounts and he was very knowledgeable and personable. I look forward to being a new member of Firstmark!”
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“We had the pleasure of working with Arturo. It was a wonderful experience with his intelligence and customer skills. We respectfully submit for immediate promotion, thank you William and Angie Pratt.”