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“We had the pleasure of working with Arturo. It was a wonderful experience with his intelligence and customer skills. We respectfully submit for immediate promotion, thank you William and Angie Pratt.”
“Jennifer G. at the Wurzbach office has been very helpful. We appreciate her taking the time to help us even though we didn't have an appointment, we were assisted fairly quickly. Thank you.”
“My experience with Lupita was amazing. She establish my new account and patiently answered all my questions and concerns. Lupita has an amazing personality focused on representing customer service extremely professional. Her expertise is greatly appreciated. Thank you lupita! 😊”
“Mrs. Acosta
Did an excellent job helping me to open multiple accounts. She is very knowledgeable with different financial products. I am looking forward to have her help me with other financial products and services.”
“I have been a SSFCU customer for about
Twenty years and have always received great service in office, drive through, telephone, for any of my transactions banking with this credit union. Thank you SSFCU.🙂🙂🙂”
“I went in today and was assisted by Helena Sanchez, she was extremely helpful and went over and beyond in assisting me with a wire transfer. Thank you Helena for being patient with me and helping me get all of this done. You are an asset to this financial institution. Happy Customer.”
“Joshua did an outstanding job! He is courteous, and knowledgeable. He was able to answer all of my questions, putting my mind at ease, and helping me be confident in my financial decisions I made today.”
“Ashanty, she was a big help very polite, very educated and took her time explained everything and how things work. She was a delight to be with today…..keep her she is a great asset… thank you again for taking the time with me.”
“My wife and I came in to open an account together, and we truly had such a great experience. Wendy was so helpful and truly made us feel welcomed and made the process feel streamlined and straightforward. We are happy members of SSFCU! ?”
“Every person I have ever had the pleasure of dealing with at the SE Military San Antonio location has been extremely helpful and professional!
The corporate office/call screening system however...sucks. I was told there was no line to call direct to the branch office I deal with...was a very unpleasant call. 5 stars to the branch negative 5 to corporate.”
“This is the place to do your banking. Really! The staff here greet you when you come in and are warm and kind regardless of the mood you might be in when you arrive. Everything is handled quickly and they seem to really care about their customers. They remember details like your name or your dog's name if you bring them in frequently. Little things like that make a difference when you have to run errands and I appreciate that.”
“This is for you, Ms. Ashley Macias! Thank you for all of your patience, knowledge, and how you made my husband and I feel so unbelievably comfortable. With so many people trying to scam, it's nice to work with someone who actually cares. Even though we live on the other side of town, I would drive to this location just to work with you again. We truly appreciate all the magic you were able to accomplish for us today!”
“Rosalie Valero was so helpful. My mother in law and I went to open an account and Rosalie explained everything to her and answered all our questions she was also very nice. Excellent service”
“Jeremiah provided outstanding customer service! He was professional, friendly, and took the time to answer all of my questions. He made my banking experience quick, easy, and stress-free. The bank is fortunate to have such a knowledgeable and helpful employee.”
“After having a very disappointing experience at another Security Service location about a week ago, I decided to give this branch a try, and I’m so glad I did. From the moment I walked in, I was greeted with genuine kindness and professionalism. Every employee I interacted with was friendly, welcoming, and eager to help me!
The difference in customer service was night and day. The staff took the time to answer my questions, made me feel valued as a new member, and turned what I expected to be a stressful visit into a great experience. It’s rare these days to find a team that truly cares about providing excellent service, but this location absolutely delivered!!
Thank you to everyone at this branch for restoring my confidence in Security Service. I will definitely be returning to this location for my banking needs and highly recommend it to anyone looking for outstanding customer service!! Big thank you to Danielle, Kaleb & Mr. Drew. Thank you guys so much again for being so nice to me! ❤”
“I had a wonderful experience, got everything accomplished did not expect to Marcella was a pleasure to work with. I want to thank her for Getting everything accomplished today”
“Every time that I needed help, these people have come thru. It seems like they take my business personally and I always come out very satisfied and very happy. You just cannot have a better experience. The folks that work here make firstmark GREAT. I really like doing business here.”
“Our banking representative Tara provided the best customer service we have ever received. She went above and beyond to help us get our vehicle loan. We highly recommend First Mark credit union for all your banking needs.”
“D’artagnan was very helpful and put an ease to my process of opening a money market account. Very professional and assisted with other items that were needing clarification. Will come back for his assistance when needed.”
“HEBFCU helped me out in a big way. My Private Banker, Cynthia, saved me a ton on future interest charges. To top it off her customer service was icing on the cake. She messaged me daily to keep me up to date on the status of my loan and ended up getting me the best rates. Thank you Cynthia!!!!”
“Went in to open a checking account last week. Customer service is top notch! Banker explained everything in plain English, answered all my questions, and called me afterwards to make sure I was happy!”
“Evelyn was very efficient with the service she provided me while I visited the Mission location. She answered all my questions and concerns. Thank you for your service!”
“Penfed is one of the best financial institutions I ever used ..everyone from the PenFed is wonderful and helpful .. outstanding customer service and awesome services they are providing to their Customers.. Thumbs up !!”
“I have been coming to this location for 3 years now. I have been a member of Security Service credit Union for 9 years. I am a veteran, truck driver, entrepreneur, and now full time ministry. I appreciate the financial education support, protection, guidance in participating in the multiple offers THAT IS VERY EFFECTIVE. Such as the phenomenal id theft. I had an issue that they were at the fore front off supporting me through the solutions, without abandoning the needs of the customer. It was this location that I have always had a great experience with Mr. Oscar L. Galarza, I’ve known now since coming to this location, he befriended me from the start with a greet and a smile. Mr. Fernando Herrera came like a banking superhero with the most amazing customer retention strategies that brought me to this blessed review. I appreciate this bank that much more for these 2 men. GOD BLESS, their service to SECURITY SERVICE CREDIT UNION.”
“Had a good experience went up to the teller and she assist us and gave us a lender. Laura
Brommerich answered all our questions so we open a checking a savings account with her. Very nice and helpful. Knew all the answers. Thank you!!”
“Everyone here is super friendly and helpful. Melina was great, she helped me open a checking account without any hassle, made me laugh and feel like I was talking to an old friend! This will now be my primary bank !”
“Rick Rodriguez was the supervisor that helped me set up my new accounts and he was very knowledgeable and personable. I look forward to being a new member of Firstmark!”
“Always a good experience at United Texas FCU off Braun. They are always willing to listen and help if needed. The staff all are knowledgeable and very personable as well. We have been banking with them many years!”
“What a wonderful experience! Being “born in the 40s,” I was hesitant to apply for a home equity loan because so much had to be done online. My credit union only considered equity loans online so I went to Firstmark and they immediately made me feel at ease and were supportive every step of the way. My Quality of life is so much better now and I have Firstmark Credit Union to thank!”
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“Tje had great service ppl were friendly and got all my questions answered it was a good experience thanks security service for helping me out and being so friendly”