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“An OUTSTANDING bank with small-town feel and customer service. They have two of our business accounts and we couldn't be happier. They're building a new bank which will have a drive-thru, but you can always count on feeling welcome and known inside.If you don't wanna be an account number, holler at them. Josie Finely will treat you better than family. Kurt Logan is one of the most personable people you've ever met. Lindsey Key is amazing. James McCroskey is the president and knows you by name. Carla is too sweet.This is family, y'all.”
“Great location i never had a bad experience at this navy federal customer service is excellent they greet me with a smile always tell me to have a wonderful day 5 stars service here for me i will be making this my number one location thanks guys for the wonderful customer service and support ❤️”
“I just wanted to give a shout out to Kelsey. She went above and beyond helping me with an issue. She gave me top notch customer service which is rare these days. Put this girl in charge and give her a raise!”
“I was very confused regarding something that was going on in my account, and the manager herself got on the phone and not only did she fix it, but did her very best to explain to me what and why it happened. Very kind, respectful, and considerate young woman. If you have a problem with your account, just give them a call. And yes, when you call, you will get a human. Not a robot.”
“Came here today to open a account an was immediately welcomed with hello an how may I help you. Makayla took me in an gave me the best service. If I could give a 10 star rating I definitely would. Thank yall very much”
9AM - 5PM
1456 SW Wilshire Blvd, Burleson
Banks
“I have had multiple loans through FWCCU and have never had any problems or issues. The girls at the branch have always been helpful and sweet. They are my go to for low interest loans and credit cards. Highly recommend.”
“A particular credit union available to servicemen and women and their families decided that my requests were too inconvenient to service.
THESE folks have done nothing but help every time I stop in.
I love these people!”
“Friendly folks and great service. I was in Florida on vacation when my card was locked up. Was able to call customer service and got someone on the phone in less than 30seconds to help me. You don't get kind of service from a big bank. Will never bank anywhere simply for that fact. After traveling for more than half a day and everything in the world going wrong, I was a jam and they were able to solve my issue immediately. Also, they also recognize my family when we come to the drive thru and give my two boys suckers every time.... I went to Wellsfargo drive thru, where we also had an account, and asked for a s****** I was told they weren't giving out suckers due to the pandemic. That doesn't even make any sense.”
“For the most part I'm exceptionally pleased. Customer service, whether in person or byphone have always been extremely helpful and courteous. After my last husband's death I did have issues trying to cash checks made out to "The Estate of......." and was told I needed to have his will probated, which I did, more for other reasons than a couple of checks. Unfortunately I wasn't told I also needed an estate account which I wasn't going to do. Instead I went to the check issuers and had the checks replaced, which was no small feat with Blue Cross Blue Shield! I have to say, I miss Community Bank, where we knew each other by name and could get immediate loans, etc. when necessary. But, that's what comes with growth and growth is good, right?”
8AM - 12PM 1 - 5PM
1651 SW Wilshire Blvd, Burleson
Banks
“Great staff. Blake is a great guy and super knowledgeable about investment banking. Michael Young is very nice and always is very attentive to my banking needs. The tellers know me by name and are very nice. I appreciate the relationship side that this bank puts an emphasis on over the corporate feel of others.”
“Love this bank! They really take the time to know the customer and their situation no matter if it’s for new accounts, loans, or just daily banking needs. You can call during business hours and talk to an actual person, that’s a plus! They are always looking out for the customers best interests. Thanks FNB Burleson!”
“I came to edit my previous post. I was sooo frustrated that I drove the 2 hours to the bank and now understand why the staff can’t answer the phone all the time. They are busy and limited staff. I got some awesome help from the young lady at the front, I’m sure I didn’t get her name, but she calmed me down and was sending assisting me, making appointments so I can get the help I needed. Jessica Davis is also amazing! She was very helpful in handling my sisters POA and helping me get what I needed. She even faxed finds for me and called the credit card services to help with that process.
Thank you for all the help and I’m sorry for my impulsive post.
Could someone please answer the PHONES!!! It is terrible when even Chase corporate tries to call into the local branch and can't get anyone to answer the phones. How can you assist your customers if no one answers the line!”
“I have banked with pinnacle bank for years and they always take great care of me. They have helped us with both personal and business / commercial needs. The staff is always very helpful with transfers / deposits / answering questions. Thank y’all!”
“Daniel Carfa helped me with setting up an estate account for my father. I am thankful for him. He made what had been a stressful day, into something so easy. I appreciate Daniel and this little bank so very much.”
“Good help to get my check ✅ account balance and in positive standing. Great ? customer service especially by Banker Ms Elizabeth @ the main lobby in Burleson TX USA ? Mr A Riser Jr ?”
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“Saturday morning visit to the Burleson Financial Center was exceptional. Friendly greeting & a very short wait to see the manager who handled our needs in a very professional & courteous manner, especially our numerous questions about other EECU banking services. Aymen was GREAT!”