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“Had a really good experience at Lucky Brand on Sunday, 9/20. Ashley was great! She was helpful and made me feel comfortable without hovering or making me feel pressured. It felt like she was actually listening to what I was looking for and trying to help me find the right thing.
The store was clean, and organized. Appreciate the great service. I’ll definitely be back.”
“This review is for the Torrid at the Outlet nears El Paso. The associates working there are amazing. They go above and beyond. They are friendly and helpful. Even suggested local restaurants and attractions. They are not only good for the store but the city as well. Thank you ladies!”
“Went to the Tommy Hilfiger store for Black Friday, and Pedro made the whole hectic day so much easier and more manageable. He helped me find sizes, answered questions quickly, and kept everything stress-free despite the crowds. Really appreciated his patience and great service!”
“Brandon was a fantastic employee. Came in looking for a quick last minute gift and he welcomed my group as soon as we entered the building and was quick to give us quick info about the layout and the specials that were being had. Thanks to him, we are looking forward to a return visit!”
“Always great customer service with the staff every visit .
Katie and Damaris went out of their way to help me with a special order that was unfulfillable !
I recommend everyone I know to this location for everything PRL 🙏🏽”
“Wonderful Experience at Tory Burch
On Saturday, I decided to visit the outlets since I live a bit of a distance away and don’t get there often. I stopped by Tory Burch, and I cannot say enough about the wonderful experience I had.
The store was busy, which is usually one of the reasons I tend to avoid shopping when it’s crowded. However, from the moment I walked in, I was greeted by Brianna, who was absolutely the nicest young lady. She took the time to start a conversation, asking me questions and making me feel welcomed. She encouraged me to look around and let me know she would check back in with me.
A few minutes later, Esther introduced herself and asked how my shopping experience was going. She shared helpful information about the different items I was looking at and made sure I felt taken care of.
I didn’t walk in planning to make a purchase, but the kindness, attention, and customer service I received truly stood out. I will definitely be returning to see what new items they have in the coming months.
Thank you, Brianna and Esther, for making my visit such a pleasant experience. Your kindness and genuine care did not go unnoticed!”
“Oh man(kind) El Paso, are y'all sleeping on this outlet store. I'm not quite sure why everyone hasn't caught onto this store yet but this shop not only has a killer clearance section but the pricing is absurd (in the best way possible).I scored so many pieces that averaged between $125-$250 at full MSRP and scored them for about $12-$13 a piece. This was during the holiday weekend before Christmas but I was shocked how empty it was.The quality of the clothes here are outstanding and this is one of the most upscale designer stores El Paso has at the outlets.I'm pretty obsessed with the pieces I got here tbh. It's one of three liquidation centers so the same pieces I was snagging here they were being sold at their actual outlet stores for way more.”
“This review is delayed a couple days, but I received exceptional customer service! While good service is typical, one employee went above and beyond by helping me find clothes, addressing my inquiries, and suggesting outstanding alternatives for out-of-stock items. To my surprise, I had misplaced my car keys, and he tirelessly searched until he found them for me! In an attempt to express my gratitude, I offered $200, acknowledging he couldn't accept tips, but he graciously declined, stating, "I truly appreciate your generous offer, but my joy comes from helping others without expecting anything in return." As someone who specializes in corporate customer service for a retail company’s, this extraordinary level of service, driven by such values, is worth sharing in this review! ?Edit: if you need help figuring out who it was it, was a younger man named Aron!”
“Valerie was extremely helpful. Her customer service is exemplary she helped me find what i needed showing me around then what I wanted. She also informed other customers about the sale they had without stopping to help me. THANK YOU VALERIE I BOUGHT MORE THEN I WENT IN FOR 😊even sent my son back lol to get me a gift.”
“Dorian provided exceptional customer service
The store didn't have my size but she was able to find it at other store and have it shipped to me back home
Very friendly and welcoming
I felt comfortable and stress free shopping”
“The BEST costumer service. Blanca was very helpful and made me feel very comfortable and welcome; made the experience so much better. Would definitely recommend going here.”
“Stopped here to try and find my favorite football team items, such as hats shirts e.t.c. but didn't have that good of selection since my team is from California and this site is in Texas but that wad to be expected I guess.”
“Just want to say that my experience at Lids in the outlets was a very satisfying experience. Daniel Hernandez was the one assisting me throughout the whole experience. He embroided a very special gift that I was buying and made sure it was perfect to my standards, he even re-stitched the phrase when he knew I wasn’t satisfied the first time. He truly went above and beyond for a customer like myself and is the true definition of a great employee and an even better customer service worker. As well as Kaleb who also was there assisting me and making sure I got the best deal and helped me to find the perfect hat for the perfect gift. Both of these young men were exceptional and definitely need a raise or a promotion of some sort. A 10/10 experience overall. ?will definitely be coming back for all my hat needs ?”
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“Brooks Brothers has changed over the years, but this place reminded me of the old days. Heidi has about a decade of experience and got me into a great set of suits, shirts and pants. One of the best retail experiences Ive had in the last 10 years.”