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“Mariah,
Today I had the opportunity to be assisted by Mariah. I had a document scanned and the settings were not change. Mariah worked to correct the matter without giving up. I could have lost a major contract without her assistance. Thank so much UPS for hiring someone of her caliber. Her services today were beyond her job description. Please give her a raise or promotion, or both.”
“Gone postal came through in a clutch for me. The professional and polite customer service was top tier and I recommend everyone to come to this private establishment instead of the bust chains. I will be back.”
“Today is Christmas Eve and I appeared at the UPS store in Duncanville with a very large box for shipping. Three of the employees rushed to help me. These three Angel's are Joshua, Allen and Tien. I received extremely professional and friendly service which, unfortunately, is rare these days. Thank you UPS for hiring kind and caring people. Joshua, Allen and Tien are valuable for your future success! This is my forever store for shipping and office needs!”
“1)Convenient to get keys made $2..
2)Notary available (call ahead to make sure it's not the person's day off)
3)Amazon return drop off.
4)Fax service
Everytime I've gone to UPS Store Everyone has been very efficient..it's refreshing 💙”
“They were so helpful and patient. I was shipping a bunch of dishes and pots to my daughter, and they went through all my options to determine what would work best and save money. Cynthia (I am spelling it incorrectly), specifically, provided great customer service.”
“This was the second time I drove passed several nearby USPO for service here. Both times the service was excellent. Today I needed to mail an important letter and most other offices were already closed. This office was opened and I completed my needed business. Great service”
“I would give UPS Corporate Customer Service 1 star, but this local UPS Store deserves 5 stars.
I had to ship a perishable food item overnight, which cost over $100. I dropped it off well before the overnight shipping deadline, but the package never made it to the hub in time. Instead of arriving the next day, it took two days, and the food was completely ruined.
What impressed me was the team at this UPS Store. They didn’t cause the problem, yet they went above and beyond to help me. They spent months advocating on my behalf and working through the frustrating corporate claims process to make sure I was treated fairly. Today, I finally received my refund check thanks to their persistence.
It’s disappointing that customers have to fight so hard when an overnight shipment isn’t delivered as promised, especially when it’s a time-sensitive food item. But the employees at this location truly care about their customers and never gave up on helping me.
Thank you to the staff here for your professionalism, persistence, and outstanding customer service. You turned a frustrating experience into one that reminded me how much dedicated local employees can make a difference.”
“I love this shop. They are so helpful and have saved me from so many headaches! Just had a document notarized and they shipped it for me, too! Always very fair and cordial.”
“The staff here are very nice and professional. Today, I wanted to return a large and heavy package, and I wanted to inquire about the cost of returning it. The staff learned that my package was very heavy. Despite the rain, He helped me bring the package into the store and gave me good advice. After the process was completed, He even helped me deliver the package to my car. I am very grateful to this staff member.”
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“Although my packages arrived damaged, I simply emailed pictures to the UPS store and received a full refund immediately! It made the process so much easier. Thank you Kevin!”