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“Ricardo, Pete# Josh, Richard did a great job. Very professional installation. Delivery was slow due a measurement error by Expo representative, requiring a remanufactuer of the shower pan. It took 5 months from the time I signed purchase order until the correct parts arrived.”
“Fantastic services great price employees are very nice and helpful definitely recommend coming to the store if you need fantastic materials for house renovations or build ups.”
“Found exactly what I wanted, got for good price. Will complete this review when delivered tomorrow, 6/4/2024
Ok, 6/5/2024, the delivery and set-up went great. They arrived early, got everything put together, and took the old one away. Friendly and professional. I'll check in occasionally to see what else they might have. I wish the actual Lowe's Store would simply come BACK to this location!”
“So impressed with this location! I placed an online order - including two custom paint colors - and it was delivered to my front door within exactly three hours! For free! Fantastic service.”
“This Home Depot Carrollton, TX is soooooooooo much better than the one in Farmers Branch. If you want a good customer service and shopping experience, then shot here in Carrollton!!!”
“Upon my arrival, I required assistance in retrieving twenty-eight sheets of oriented strand board (OSB) decking. Cassandra provided exceptional support in addressing my concerns. Subsequently, Jose and Cassandra collaboratively loaded the OSB onto a cart, and Jose kindly assisted in securing it for transportation to the job site. I express my gratitude for the commendable assistance provided by Home Depot.”
“They initially messed up my same day delivery, but they made it right after I contacted them. Probably wouldn't order same day delivery from this location again.”
“If you’re looking for appliances and good deals, ask for Wayne. He’s got tremendous experience with appliances and will give you honest opinions. Doesn’t try to oversell you on anything. Jackie was also extremely helpful and very knowledgeable and helped a ton. Both of them were extremely patient and it is employees like them why I keep going to HD! Great job you two!! Thanks for all the help! We’re excited to see our new stuff in our kitchen!!”
“HD has improved their in store help! Shocker!!! Seriously, I got real help and advice. When I bought an item by mistake. They took it back no problem. Glad HD has finally started to change for the better.”
“Paul assisted us with the rental of a carpet shampooer. He was very nice and helpful. He gave us some pointers on how to use the machine. I am very satisfied with his customer service!”
“I had need for bolts and nuts and nice lady helped out. As European I'm not familiar with the US metric so she understood my need and I got what I need.
Home depot currently helped me a lot in random needs.”
“I was working on a project for my tortoise and Geo was so helpful. We added our ideas together and was able to get the materials I needed to make a new home for my little one. Thanks Geo, you are awesome!!!”
“Nice clean store, employees are very friendly and helpful.
It’s nice to know if you’re walking around in their store, that employees stop to ask if there’s anything they can help you find.
Home Depot is lacking in that area, at least that’s been my experience the last few years; when visiting their stores.
Keep up the great work Lowes?”
“I went into buy some landscape lighting and the young lady help me she was very very helpful kind knowledgeable. I don't remember her name but she used to be a teacher for mentally challenged. She was very helpful and so were the other steps at the customer service great job guys keep up the good work”
“I’ve had a great experience every time I’ve gone to this Home Depot, but the last time was an exceedingly great experience. The manager on shift, Leila, and the sales associate, Mark N, helped me with an item that I had a lot of questions about. I hated to ask for a manager because I don’t want to be that person, but in this instance, I’m glad I did because Leila was of expeditious and knowledgeable assistance.”
“This Lowe's home improvement store offers a seamless experience in locating all your household needs. The store maintains a spacious and uncrowded environment, and the accommodating staff is consistently available to assist you.”
“Once you understand how they stock the store. It’s easy to find what you came for. Making the aisle so small because of on sale items is annoying. All else is good.”
“I went into this location to pick up a few pvc parts to hopefully fix a sprinkler system issue I was having. I walked in not knowing exactly what I needed and was pretty frustrated about the day because I dug up 6+ heads to try to figure out why the zone wasn't working because I had previously fixed 2 separate cracks in the line. It was after 8 o'clock and I had been working on it since 7 am that morning. Needless to say, I was ready for it to be fixed but am not a sprinkler expert so I needed some help. One of the Lowe's employees (Jason) was restocking the sprinkler section down from the pvc and asked if I needed some help. He worked with me through the problem for around 20-30 minutes until we both felt good I had everything I needed to try not just one but a few different options to fix the issue. He was so helpful and I am thankful he was there that night! The issue was fixed the next day in around an hour or two and went way faster solely because of Jason's help/advice.
I know it is funny to say this but it is true. Lowe's and Home Depot are both exactly 10 minutes from my house and I almost always went to Home Depot but now I am going to come to Lowe's and have since this visit in March. I opened a Pro account and have spend probably close to a thousand dollars since that initial visit where Jason helped.
I really appreciate thoughtful customer service and will remain a loyal customer. Thank you Jason!”
“I can't remember the guy's name who helped load our stuff, but he was the absolute best assistance I have received at one of these stores yet. They had everything in stock that I needed and the employees were all helpful and friendly. I live in Alabama and this store is almost worth driving all the way to Texas to patronize.”
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“What an amazing place! Everyone is super helpful, knowledgeable and patient. We built a home out of state and Jackie worked with me to select flooring and tile for our new home. Multiple times I went back and she always helped with a smile on her face. I recommend them to everyone I know. If I wasn’t moving, I would use them again. Have yet to find anyone in the area so easy to work with. Thank you to Jackie and team for a wonderful experience!”