First National Bank Texas (FNBT) and its affiliates, First Convenience Bank and First Heroes National Bank, are strong, proven, and stable community banks. They offer convenient locations with extended hours, online and mobile banking, and innovative, customer-friendly financial solutions, including checking and savings accounts, business accounts, CDs, IRAs, credit cards, loans, and mortgages. Customers praise the kind, efficient, and professional service they receive from the bank's staff. Juanita, a manager, is described as patient and helpful, particularly in assisting customers with limited English proficiency. Karah S., a customer service representative, is commended for her amazing and fluid customer service. The bank's manager is a favorite among customers, as she treats them with respect and helps them with their choices. However, some customers have experienced issues with their debit cards and wish the bank had 24/7 live customer service available, especially during busy times like the Christmas weekend.
Juanita Washington let me know I had dormant CDs and was able to help me getthem renewed. She is very observant and well rounded managing
July 2026
Juanita did an outstanding job and caught the fact mine and my husband's CDs were matured. She was quick and efficient
June 2026
Miss Juanita was not only very helpful with responding to my issue, she also brought to my attention that my cd had expired and she explained my options clearly and was very helpful with resolving this. She is very informative and has a lovely professional demeanor. I will be looking for her on my next visit!
