Cricket Wireless Authorized Retailer has received a mix of reviews highlighting both excellent customer service and some challenges. Several customers praised specific sales representatives for their helpfulness and professionalism. Skanda Prasad was recognized for his smooth assistance in adding a line, showing kindness and searching for discounts. Ben also received accolades for his outstanding service, as he addressed issues with a customer's service quickly and with care after a frustrating experience with the activation process. However, not all experiences were positive. One customer faced difficulties during a phone transfer from Metro PCS, receiving poor service initially but later encountering a much more efficient interaction with the same representative. This inconsistency in service left some customers confused. Others, such as Sunny, were commended for being knowledgeable and patient, providing valuable support to those with numerous questions. The owner of the store also made a strong impression by dedicating time to help a customer resolve issues with their previous provider, demonstrating a commitment to customer satisfaction. Overall, while there are some concerns about service consistency, the positive interactions with certain staff members and the owner highlight a potential for quality customer care at this Cricket Wireless location.
I came to the store to help me with a number transfer that I initiated online. The online process ran into technical difficulties that could not be resolved online. The team at the store took a great care of me and restored the service. They were knowledgeable and friendly.
November 2025
I wanted to recognize Skanda Prasad, the sales rep in this location. He was great! He helped me and my wife add a line in a smooth and effortless way. He was kind, professional , and even looked for discounts. He deserves a raise. Thank you!
April 2024
Five star reviews! The most perfect experience ever!
