Ed Kellum & Son is a highly regarded business known for its exceptional customer service and commitment to resolving issues. Customers appreciate the dedication of the sales team, particularly one salesperson who tirelessly worked with manufacturers to address appliance problems. Even in challenging situations, such as dealing with a faulty high-end freezer, the company went above and beyond by replacing the unit at their own expense, demonstrating their integrity and reliability. The CEO personally reached out to customers to ensure satisfaction, further highlighting their commitment to service. Buyers have reported fantastic experiences, praising the patience and knowledge of the sales staff, who effectively answered all questions. The installation crew has also received high marks for their professionalism. One customer shared how the team went out of their way to locate a specific appliance amidst supply chain issues, showcasing their dedication to helping customers. Overall, Ed Kellum & Son is recognized for their stand-up service and is highly recommended for anyone in need of appliances and support.
