Family-owned and operated since 1955, Hance's Uptown Collision Center has established itself as the premier auto body repair shop serving Plano, Dallas, Richardson, Allen, McKinney, Frisco and the surrounding areas. With I-CAR Gold and ASE certified technicians, the center is dedicated to providing the highest quality collision repair services coupled with exceptional customer service. Reviewers consistently praise the friendly and professional staff, who go the extra mile to ensure a smooth and stress-free experience. The service advisors, such as Carrie and Marisela, are highlighted for their excellent communication, keeping customers informed every step of the way and managing expectations around insurance and repair timelines. The quality of the repair work is also lauded, with customers noting the final results look "factory brand new." One Tesla owner was particularly impressed, stating the craftsmanship and service at Hance's was "vastly different—and far better" than what they had experienced elsewhere, even with the unique requirements of their vehicle. Across the board, reviewers enthusiastically recommend Hance's Uptown Collision Center for its combination of top-notch workmanship and outstanding customer care. Whether dealing with minor dents or major structural damage, customers can trust this family-owned business to get the job done right.
Great overall experience and wonderful service and communication from Carrie - who went above and beyond to make sure all things were handled well! Thanks again!
July 2024
Satisfied with my experience from start to finish. Solid communication throughout the process. Updates were given at every point. Overall customer service from Carrie and the team was elite and appreciated. Highly recommend!
June 2024
Best experience in a long time! Customer service was superb and the work is of the highest quality. Thanks Michael B. for your professionalism.
