Hertz Car Rental - Dallas - Dallas Fort Worth International Airport (DFW)
Hertz,
Car Rental
Hours:
2424 East 38th Street, Dallas TX 75261
Hours
About Hertz Car Rental - Dallas - Dallas Fort Worth International Airport (DFW)
Hertz Car Rental at Dallas Fort Worth Airport receives mixed reviews from customers. The experience varies, with some reporting a very easy and quick process with no lines, friendly and accommodating staff who provide upgrades, and clean cars with a good variety. Others recommend booking online or via the app to bypass the counter and save time.
However, several customers report significant problems. Issues include technical failures with the app, website, and on-site computer systems. Some renters find the vehicle selection limited at pickup and encounter confusion over where to return the car, noting a lack of clear instructions. While some employees are praised for excellent service that resolves problems, other experiences involve receiving a car too small for the group's needs. The overall service is described by some as having declined recently.
Most Recent Reviews
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September 2026
I recently had surgery and was very anxious about flying back to Texas, however I came across Phlisita and she was so kind, helpful, and quick! She gave me all the information I need for my ride and ensured if I needed anything reach out. I really enjoyed Hertz service and will be using you guys moving forward
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September 2026
As with any large rental agency, there will be mistakes. I imagine most people don't call for a $30 overage in charges. I recommend you always get Customer Service to rectify the error.
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September 2026
Miss P was a great help she got us all set up when a lot of cars were taken. Life saver
More Comments(467)
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